Application Support Intermediate Analyst

6 months ago

Mississauga, Canada Citi Full time

**About the Team**:
ISG Technology strives to provide measurable competitive advantage to our business by delivering high quality, innovative and cost effective reference data technology and operational; solutions in order to meet the needs of the business, our clients, our regulators and stakeholders.

Olympus is a next generation Data Fabric to streamline data sources across ICG and enable industry-leading analytics, client, regulatory, surveillance, supervisory, risk & finance reporting and data science solutions that are Accurate, Reliable, Relevant, Consistent, Complete, Scalable, Timely, Secure, Nimble.

**Responsibilities**:

- The Application Support Senior Analyst provides technical and business support for users of Citi Applcations. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
- Start of day checks, continuous monitoring, and regional handover.
- Perform same day risk reconciliations
- Develop and maintain technical support documentation.
- Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
- Ensures that storage and archiving procedures are in place and functioning correctly
- Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
- Engages in post implementation analysis to ensure successful system design and functionality.
- Ensures essential procedures are followed and helps to define operating standards and processes.
- Act as a liaison between users/traders, interfacing internal technology groups and vendors.
- Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
- Acts as advisor or coach to new or lower level analysts.
- Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
- Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
- Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
- Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
- Performs other duties and functions as assigned.
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and /or other team members.

**Qualifications**:

- 2-5 years experience in an Application Support role.
- Experience with some programming languages and willingness/ability to learn.
- Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
- Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
- Demonstrated analytical skills
- Issue tracking and reporting using tools
- Knowledge/ experience of problem Management Tools.
- Good all-round technical skills
- Effectively share information with other support team members and with other technology teams
- Ability to plan and organize workload
- Consistently demonstrates clear and concise written and verbal communication skills
- Ability to communicate appropriately to relevant stakeholders

**Education**:

- Bachelor’s/University degree or equivalent experience

**Hadoop/Big Data Platform Skill Set**:

- Working knowledge of various components and technologies under Cloudera distribution like HDFS, Hive, Impala, Spark, YARN, Sentry, Oozie, Kafka.
- Very good knowledge on analyzing the bottlenecks on the cluster - performance tuning, effective resource usage, capacity planning, investigating.
- Perform daily performance monitoring of the cluster - Implement best practices, ensure cluster stability and create/analyze performance metrics.

**Application Support Experience**:

- 2 - 5 years of strong Application production support experience in the financial industry
- Experience with problem management and escalations

Linux
- 2 - 5 years of experience

Database
- Good SQL experience in any of the RDBMS.
- Focus on Sybase / Oracle / MSSQL databases

Scheduler/Monitoring tools
- Autosys / CONTROL-M or other schedulers will be of added advantage.
- Knowledge / working experience of ITRS Active Console/other monitoring tools

Programming Languages
- PowerShell, UNIX shell scripting, Python, Java will be of added advantage.

**Competencies**
- Strong interpersonal skills
- Able to communicate clearly and concisely; Strong analytical and problem-solving skills
- Must have good attention to detail and a strong commitment to quality; High levels of personal commitment, professionalism and integrity
- Relationship building
- Strategic influencing

Citi Canada is an equal opportunity employer. Accordingly, we will mak

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