Intermediate Applications Support Analyst

3 weeks ago


Mississauga, Canada Citi Full time

**Key Responsibilities**:

- Establish strong working relationships across different technology and business partners
- Active involvement in Incident, Problem, Change and Release management following the ITIL standards.
- Manage the Equities overnight risk batch to ensure stakeholder reporting delivery times are met
- Understand and articulate issues well for quicker resolution
- Be innovative and proactive in suggesting solutions
- Continuous infrastructure monitoring and instrumentation
- Execute “Ready for Business” checkout procedures
- Hands on in identifying issues and taking ownership to resolve them
- Undertake analysis to support continuous improvement projects
- Tracking and driving action items from incident to completion
- Maintain and publish support documentation
- Build relationships with related development and support organizations
- Partner with business to analyze and provide feedback on business requirements to the global technology team
- Ensure adherence to Citi’s Minimum Operational Standards
- Be a part of 24*7 support roster and support weekly scheduled changes
- Track and support Stability, Efficiency Book of Work for the business.

**Qualifications**
- A good academic background, with at least an under-graduate degree, preferably in computer science
- 1-3+ year’s experience in an Application Support role
- Knowledge of Trading, Risk systems is an advantage with an appreciation of whole deal lifecycle
- Knowledge of production support or service desk methodologies

**Technical Skills**:

- Strong knowledge of Microsoft and Linux operating systems
- Experience using databases such as Oracle / Sybase/ SQL Server for queries.
- Common scripting languages an advantage (Perl, Python, VB)
- Middleware technologies an advantage
- Understanding on Autosys, Web API, JSON, Mongo DB, Clojure, Couchbase, Restful web services would be beneficial
- ITIL and ITRS Geneos understanding/certification

**Soft Skills**:

- Strong aptitude for analysis and problem solving
- Exceptional verbal communication skills - able to summarize complex issues and be succinct with Front Office users
- Self-motivated, enthusiastic, flexible, and adaptable
- Results orientated and able to demonstrate innovative thinking
- Personally well organized and an excellent team player
- Willingness to learn
- Calm and analytical when faced with major incidents on critical systems and a highly vocal user base

Citi Canada is an equal opportunity employer. Accordingly, we will make accommodations to respond to the needs of people with disabilities (including, without limitation, physical and mental health disabilities) during the recruitment process and otherwise in accordance with law. Individuals who view themselves as Aboriginals, members of visible minority or racialized communities, and people with disabilities are encouraged to apply.
- **Job Family Group**:
Technology
- **Job Family**:
Applications Support
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting



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