Applications Support Intermediate Analyst

1 week ago

Mississauga, Canada Citi Full time

**The Applications Support Intermediate Analyst - Hybrid is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.**

**Responsibilities**:

- ** The Applications Support Intermediate Analyst - Hybrid provides technical and business support for users of Citi Applications used by Citibank Ukraine which requires very good knowledge of the Ukranian Language - both spoken and written for communicating with vendor for trouble shooting as well as with the National Bank of Ukraine.**:

- ** Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.**:

- ** Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.**:

- ** Act as a liaison between users/traders, interfacing internal technology groups and vendors**:

- ** Participates in disaster recovery testing**:

- ** Makes evaluative judgments based on analysis of factual information; resolves problems by identifying and selecting solutions Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements.**:

- ** Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.**:

- ** Exchanges ideas and information**:

- ** Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.**:

- ** Performs other duties and functions as assigned in a concise and logical manner.**:

- ** Has the ability to operate with a limited level of direct supervision.**:

- **Can exercise independence of judgement and autonomy.**:

- **Acts as SME to senior stakeholders and /or other team members.**:
**Qualifications**:

- ** 2-5 years experience**:

- ** Must have good knowledge of Ukranian language **(both verbal and written)**:

- ** Basic knowledge or interest about apps support procedures, concepts and of other technical areas.**:

- ** Participation in some process improvements.**:

- ** Previous experience or interest in standardization of procedures and practices.**:

- ** Basic Business knowledge/ understanding of financial markets and products.**:

- ** Knowledge/ experience of problem Management Tools.**:

- ** Understands of how own sub-function integrates within the function and commercial awareness**:

- ** Evaluates (sometimes complex) situations using multiple sources of information Developed communication and diplomacy skills to persuade and influence**:

- ** Good customer service, communication and interpersonal skills**:

- ** Good knowledge of the business and its technology strategy**:

- ** Consistently demonstrates clear and concise written and verbal communication skills**:

- ** Knowledge of issue tracking and reporting using tools**:

- ** Good all-round team member**:

- ** Effectively share information with other support team members and with other technology teams**:

- ** Ability to plan and organize workload**:

- ** Ability to communicate appropriately to relevant stakeholder**:
**Education**:

- ** Bachelor’s/University degree or equivalent experience**:

- **Job Family Group**:
Technology
- **Job Family**:
Applications Support
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting

  • Intermediate Applications Support Analyst

    3 weeks ago

    Mississauga, Canada Citi Full time

    We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. - The Intermediate Applications Support Analyst is a...

  • Application Support Intermediate Analyst

    3 weeks ago

    Mississauga, Canada Citi Full time

    Citi Overview Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and...

  • Application Support Intermediate Analyst

    3 weeks ago

    Mississauga, Canada Citigroup Inc. Full time

    Citi OverviewCiti, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment...

  • Application Support Intermediate Analyst

    3 weeks ago

    Mississauga, Canada Citigroup Inc. Full time

    Citi OverviewCiti, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment...

  • Applications Support Intermediate Analyst

    4 weeks ago

    Mississauga, Canada Citi Full time

    The Applications Support Intermediate Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing...

  • Application Support Intermediate Analyst

    3 weeks ago

    Mississauga, Canada Citi Full time

    **About the Team**: ISG Technology strives to provide measurable competitive advantage to our business by delivering high quality, innovative and cost effective reference data technology and operational; solutions in order to meet the needs of the business, our clients, our regulators and stakeholders. Olympus is a next generation Data Fabric to streamline...

  • Applications Support Intermediate Analyst

    3 weeks ago

    Mississauga, Canada Citi Full time

    The Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives...

  • Application Support Analyst

    4 weeks ago

    Mississauga, Canada Dexian Full time

    Role: Application Support Analyst Locations: Mississauga, ON Duration: 12+ Months (Possible Extension) Responsibilities: 5-7 years of strong Application production support experience in the financial industry Experience using call/ticketing software. Experience with Linux and Unix Autosys will

  • Application Support Analyst

    3 weeks ago

    Mississauga, Canada Citi Full time

    **Are you someone who pays attention to detail, stays focused and ensures nothing falls through the cracks under your supervision?**: **Do you enjoy being hands-on and passionate about problem solving?**: **Great news, we might have an exciting career opportunity for you!**: **Overview of Citi**: **Citi, the leading global financial services company, does...

  • Intermediate QA Analyst

    3 weeks ago

    Mississauga, Canada TC Transcontinental Full time

    **Intermediate QA Analyst**: **Create value at TC Transcontinental**: **At TC Transcontinental, we've got it made, and that's because of the expertise of our team.**: We are currently looking for a full-time Intermediate QA Analyst. **When your actions lead to success.**: - Produce test cases that are reusable and of high quality. - Create high quality...

  • Intermediate QA Analyst

    4 days ago

    Mississauga, Canada TC Transcontinental Full time

    **Intermediate QA Analyst** **Create value at TC Transcontinental**: At TC Transcontinental, we've got it made, and that's because of the expertise of our team. We are currently looking for a full-time **Intermediate QA Analyst.** We have been driving innovation since 1976. With over 8,000 employees and 41 production sites, TC Transcontinental is a leader...

  • Application Support Analyst

    2 weeks ago

    Mississauga, Ontario, Canada Dexian Full time

    Role:Application Support Analyst Locations: Mississauga, ON 5-7 years of strong Application production support experience in the financial industry ~ Experience using call/ticketing software. ~ Experience with Linux and Unix ~ UNIX shell scripting and Python / PERL. ~ Strong knowledge of Microsoft based operating systems. ~ Experience using/troubleshooting...

  • Intermediate Business Analyst

    2 weeks ago

    Mississauga, Canada ROSS Full time

    Click here to apply online The Intermediate Business Analyst works as a liaison among stakeholders in order to elicit, analyze, communicate and validate requirements for changes to business processes, policies, and information systems. The Business Analyst understands business problems and opportunities in the context of the requirements and recommends...

  • Intermediate Business Analyst

    2 weeks ago

    Mississauga, Canada ROSS Full time

    Click here to apply online The Intermediate Business Analyst works as a liaison among stakeholders in order to elicit, analyze, communicate and validate requirements for changes to business processes, policies, and information systems. The Business Analyst understands business problems and opportunities in the context of the requirements and recommends...

  • Intermediate Applications Support Analyst

    2 weeks ago

    Mississauga, Canada Citi Full time

    **Key Responsibilities**: - Establish strong working relationships across different technology and business partners - Active involvement in Incident, Problem, Change and Release management following the ITIL standards. - Manage the Equities overnight risk batch to ensure stakeholder reporting delivery times are met - Understand and articulate issues well...

  • Ryc- Applications Development Intermediate Program

    4 weeks ago

    Mississauga, Canada Citi Full time

    **Responsibilities**: - Consult with users, clients, and other technology groups on issues, and recommend programming solutions, install, and support customer exposure systems - Serve as advisor or coach to new or lower level analysts - Identify problems, analyze information, and make evaluative judgements to recommend and implement solutions - Has the...

  • Application Support Analyst

    2 weeks ago

    Mississauga, Ontario, Canada Dexian Full time

    Role: Application Support AnalystLocations: Mississauga, ONDuration: 12+ Months (Possible Extension)Responsibilities:5-7 years of strong Application production support experience in the financial industryExperience using call/ticketing software.Experience with Linux and UnixAutosys will be of added advantage.UNIX shell scripting and Python / PERL.Strong...

  • Application Support Analyst

    2 weeks ago

    Mississauga, Ontario, Canada Dexian Full time

    Role:Application Support Analyst Locations: Mississauga, ONDuration: 12+ Months (Possible Extension)Responsibilities: 5-7 years of strong Application production support experience in the financial industryExperience using call/ticketing software.Experience with Linux and UnixAutosys will be of added advantage.UNIX shell scripting and Python / PERL.Strong...

  • Application Support Analyst

    2 weeks ago

    Mississauga, Canada Finastra USA Corporation Full time

    **Responsibilities**: **What will you contribute?** **Responsibilities & Deliverables**: Your deliverables as a **Application Support Analyst** will include, but are not limited to, the following: - Resolving Incidents and attending to daily operation requests (Ex. data validation and accuracy by analyzing files and running SQL queries) - Creating and...

  • Application Support Analyst

    3 weeks ago

    Mississauga, Canada Finastra USA Corporation Full time

    **Responsibilities**: **What will you contribute?** **Responsibilities & Deliverables**: Your deliverables as a **Application Support Analyst** will include, but are not limited to, the following: - Resolving Incidents and attending to daily operation requests (Ex. data validation and accuracy by analyzing files and running SQL queries) - Creating and...