Application Support Analyst

3 weeks ago


Mississauga Ontario, Peel region, Canada Robert Half Full time

Our client is looking for an Application Support analyst for an onsite long term contract with a client located in Mississauga. If you have the below skills, please apply today.


We are looking for an experienced Application Support Specialist with a minimum of 3 years of experience in providing support for various business applications. The role involves handling daily tickets, running queries, generating reports, and troubleshooting application issues. Familiarity with SQL, Salesforce, and JDE is an advantage but not mandatory.


Key Responsibilities:

  • Running queries and generating reports to provide insights and support decision-making.
  • Generating evidence for IT Controls and maintaining accurate records.
  • Running stored procedures and managing user accounts, including adding new users and making necessary changes.
  • Assisting with the integration of the quotation system and ERP applications, identifying and troubleshooting configuration or data issues.
  • Monitoring applications to understand and resolve errors in a timely manner.
  • Handling up to 15 support tickets per day using ServiceNow, ensuring prompt and effective solutions.


Required Skills and Experience:

  • 3 years of experience in application support.
  • Strong analytical and troubleshooting skills with a focus on application and system errors.
  • Familiarity with ERP systems and supporting the integration between ERP and other business systems.
  • Basic knowledge of SQL is highly preferred.
  • Experience in ServiceNow for ticket management.


Nice to Have:

  • Familiarity with Salesforce and JDE systems, as these will be part of your support work, though not mandatory.


Other Details:

  • Support the IT and business teams by ensuring smooth application functionality and user satisfaction.



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