Quality Intermediate Analyst

5 months ago

Mississauga, Canada Citi Full time

The Quality Intermediate Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

**Responsibilities**:

- Typically deals with variable quality issues with potentially broader business impact.
- Applies professional judgment when interpreting quality review data.
- Develops non-routine procedural documentation, guidelines, manuals, and reports.
- Works with Senior Management to address and resolve broader quality issues.
- Provides guidance to lower level analysts.
- Applies good understanding of how the team and area integrate with others in accomplishing the goals of the sub function / job family.
- Deals with most problems independently and has some latitude to solve complex problems.
- Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices.
- Moderate but direct impact through quality and timeliness of services provided that effect own team and closely related teams.
- Applies project Management skills.
- Requires attention to detail when making judgments based on the analysis of factual information.
- Applies professional judgment when interpreting data and results.
- May occasionally provide informal guidance or on-the-job-training to new team members.
- Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information

**Qualifications**:

- Previous experience in area of consumer banking, customer service or data management or control function
- 2-5 years relevant experience

**Education**:

- Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
- **Job Family Group**:
Operations - Core
- **Job Family**:
Operations Quality
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting

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