Technical Support Specialist, Helpdesk
7 months ago
**Flexible and hybrid work schedule**
You may also work remotely from Victoria, Comox, Halifax or Kingston
**KEY AND PERIODIC ACTIVITIES**
**The duties and responsibilities listed below are representative but not all-inclusive**:
**Primary**
- Respond to IT services queries received via problem ticket, phone call or walk-in to the Helpdesk
- Support the Systems Specialist with respect to firewalls, servers and network issues
- Develop and maintain effective relationships within DCC, and with industry, the Client-Partners and/or stakeholders
- Ensure quality standards are met, in line with corporate expectations
**Other**
- Perform research to remain aware of technological changes and recommend areas for improvement
- Work on projects resulting from research or work on assigned projects
- Analyze, investigate and develop software baselines and images for laptops and desktops using Microsoft Intune
- Create ad hoc reports
- Manage risk
- Other duties as assigned
**SKILLS**
**General and Specific Knowledge**
- Best practices, methods, trends and legislation in IT
- Network administration and Microsoft programs
- Project and risk management principles
**Formal Education and/or Certification(s) and Experience**
- **Minimum**:college diploma in computer science and/or two years’ relevant experience, or the equivalent
**Abilities**
- Use computer programs to develop documents and access databases
- Write end-user instructions
**DEVELOPMENT AND LEADERSHIP**
- Provide functional advice and guidance to employees
**WORKING CONDITIONS**
- Typical office environment with occasional travel
**Check out the benefits**
Working with DCC offers excellent opportunities for growth - and entitles you to one of the job market’s best benefits packages. In your role as Technical Support Specialist, Helpdesk your package is valued at 25% to 30% of your salary.
Your package will include:
- Public service pension
- 100% employer-paid annual sick leave, health and dental premiums, and life, accidental death, and short
- and long-term disability insurance
- $400 Wellness Allowance (e.g., gym membership)
- $1,500 for mental health services on top of regular $1,500 paramedical coverage
- $750 Health Care Spending Account (for some medical expenses that aren’t covered under provincial plans or our standard insurance plan)
- Telus Virtual Health Care
- Maternity and parental leave top-up plan to 93% of regular gross earnings for a maximum of 17 weeks
- Hybrid workplace options including $400 allowance every two years to support work-from-home options
- Enhanced inConfidence employee and family assistance program
- Deluxe travel benefit plans
- Comprehensive vacation and other paid leave plans
Pay: $66,355.00-$86,260.00 per year
Flexible Language Requirement:
- French not required
-
Helpdesk Associate
6 months ago
Halifax, Canada NTT DATA Full time**Req ID**: 282749 We are currently seeking a Helpdesk Associate to join our team in Halifax, Nova Scotia (CA-NS), Canada (CA). **Job Responsibilities Include**: - This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment in which we support our customers...
-
Helpdesk Associate
1 month ago
Halifax, Canada NTT DATA Full time**Req ID**: 304215 We are currently seeking a Helpdesk Associate - Clinical ServiceDesk - REMOTE-Halifax to join our team in Halifax, Nova Scotia (CA-NS), Canada (CA). Job Responsibilities Include: - This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment...
-
Helpdesk Associate- Healthcare Clinical Service
2 months ago
Halifax, Canada NTT DATA Full time**Req ID**: 302825 We are currently seeking a Helpdesk Associate - Healthcare Clinical Service Desk - Call Center - REMOTE-Halifax to join our team in Halifax, Nova Scotia (CA-NS), Canada (CA). Job Responsibilities Include: - This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is...
-
Helpdesk Associate- Healthcare Clinical Service
6 months ago
Halifax, Canada Hashmap Full time**Req ID**:261325 We are currently seeking a Helpdesk Associate - Healthcare Clinical Service Desk - Call Center - REMOTE to join our team in Halifax, Nova Scotia (CA-NS), Canada (CA). Job Responsibilities Include: - This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call...
-
Helpdesk Associate- Healthcare Clinical Service
6 months ago
Halifax, Canada NTT DATA Full time**Req ID**: 261325 We are currently seeking a Helpdesk Associate - Healthcare Clinical Service Desk - Call Center - REMOTE to join our team in Halifax, Nova Scotia (CA-NS), Canada (CA). Job Responsibilities Include: - This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call...
-
IT Support Specialist
7 months ago
Halifax, Canada PRAXES Full time**_PRAXES believes that everyone should be able to have timely access to excellent medical advice and care, wherever they are, and whenever they need it_**. PRAXES Medical Group, headquartered in Halifax, Nova Scotia, is a global provider of 24/7 medical support to corporate and government clients, especially those with remote worksites. We have been an...
-
Helpdesk Associate- Healthcare Clinical Service
6 months ago
Halifax, Canada Hashmap Full timeReq ID:274472 Job Responsibilities Include: - This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment in which we support our customers 24x7x365 - Track and document the appropriate comments, and close or escalate the incident tickets and related issues in...
-
Helpdesk Associate- Healthcare Clinical Service
6 months ago
Halifax, Canada NTT DATA Full timeReq ID:274472 Job Responsibilities Include: - This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment in which we support our customers 24x7x365 - Track and document the appropriate comments, and close or escalate the incident tickets and related issues in...
-
Technical Support Specialist
7 months ago
Halifax, Canada Armco Capital Inc. Full timeFounded in 1982 by members of the Armoyan family, Armco Capital Inc. has grown from a small family business into a diversified and dynamic group of companies. Armco continues to grow in business diversification, development and its team of dedicated professionals. **The Role: Technical Support Specialist** The Technical Support Specialist role is to...
-
Helpdesk Associate- Healthcare Clinical Service
3 months ago
Halifax, Canada NTT DATA Full timeReq ID: 297964 Job Responsibilities Include: - This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment in which we support our customers 24x7x365 - Track and document the appropriate comments, and close or escalate the incident tickets and related issues in...
-
Clinical Support Specialist
4 weeks ago
Halifax, Nova Scotia, Canada NTT DATA Services Full timeAbout the Role: We are seeking a skilled Clinical Support Specialist to join our team in Halifax. As a key member of our Provider Clinical Service Desk, you will be responsible for handling inbound customer calls and providing exceptional support to our healthcare customers.">Job Description:We are looking for an experienced professional who can work...
-
Technical Specialist
7 months ago
Halifax, Canada Province of Nova Scotia Full time**Salary**:$2,640.65 - $3,215.50 Bi-Weekly / $68,656.90 - $83,603.00 Annually (PR 14) **Position Type**: Full-Time Permanent (35 hours a week) **Benefits**: Paid Holidays, Vacation, Sick/Family Leave, Health, Dental, and Defined Benefits Pension **Location**: Province Wide **Department**: Cyber Security and Digital Solutions **Union Status**:...
-
Technical Support Specialist
2 months ago
Halifax, Canada Brandt Full timeBrandt is currently seeking a Technical Support Specialist for the Atlantic region reporting to our Halifax Construction & Forestry location. This position is responsible for product support, training, product development, and testing. Additionally, the Technical Support Specialist will assist in developing innovative strategies and applications to assist...
-
Halifax, Nova Scotia, Canada Royal Bank of Canada Full timeAbout the RoleWe are seeking an experienced Technical Support Specialist to join our team in Bedford, Canada. This is a full-time position that offers a competitive salary and comprehensive benefits package.Job DescriptionThe successful candidate will be responsible for providing technical support for our Sophis application, which is critical to the life...
-
Technical Support Specialist
2 weeks ago
Halifax, Nova Scotia, Canada Nova Scotia Power Full timeJob Description:">We are seeking a skilled Technical Support Specialist to join our team at Nova Scotia Power. As a key member of our Corp. Tech. Service Delivery, you will be responsible for providing on-site technical support and troubleshooting for various corporate devices and software. This role requires strong customer service and communication skills,...
-
IT Help Desk Administrator
7 months ago
Halifax, Canada Eastlink Full time**Designated office**: Young Tower 6080 Young Street **This position is**: Hybrid, at least 3 days per week in office Eastlink is a family owned, entrepreneurial and innovative company headquartered in Halifax, Nova Scotia. We take great pride in being a leader in delivering creative competitive, customer focused telecommunications solutions, and...
-
Technical Specialist
2 months ago
Halifax, Canada Province of Nova Scotia Full time**Salary Range**:$2,653.85 - $3,231.58 Bi-Weekly / $69,000.10 - $84,021.08 Annually (PR 14) **Position Status**:Permanent **Benefits**:Paid Holidays, Vacation, Family Leave, Health, Dental, and Defined Benefits Pension **Location**:HALIFAX **Department**:Cyber Security & Digital Solutions **Union Status**:NSGEU - NSPG **Closing Date**:11/13/2024...
-
Technical Specialist, Combat Systems/C4ISR
4 months ago
Halifax, Canada Thales Full timeLocation: Halifax - Wilkinson, CanadaIn fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible. ...
-
IT Helpdesk Analyst
6 months ago
Halifax, Canada Merit Cleaning Services Full time**Problem solver. Strategic thinker. Detail oriented.** **Does this sound like you? If so, this position may be for you.** The Armour Group Limited is one of the leading hospitality, development and construction companies in Atlantic Canada. With its dedicated team of professionals, The Armour Group Limited continues a proud history of creating a sense of...
-
Csh Technical Records Specialist
7 months ago
Halifax, Canada IMP Group Full time**CSH Technical Records Specialist**: **Requisition ID**:707** **Why Choose IMP Aerospace & Defence**: IMP Aerospace & Defence is not only one of the leading companies in the Aerospace field. But we are also one of the most engaging and equality advocating companies to work for. We believe that regardless of where you work at IMP Aerospace & Defence, you...