Technical Specialist

6 months ago

Halifax, Canada Province of Nova Scotia Full time

**Salary**:$2,640.65 - $3,215.50 Bi-Weekly / $68,656.90 - $83,603.00 Annually (PR 14)

**Position Type**: Full-Time Permanent (35 hours a week)

**Benefits**: Paid Holidays, Vacation, Sick/Family Leave, Health, Dental, and Defined Benefits Pension

**Location**: Province Wide

**Department**: Cyber Security and Digital Solutions

**Union Status**: NSGEU-NSPG

**ABOUT THE DEPARTMENT OF CYBER SECURITY AND DIGITAL SOLUTIONS (CSDS)**:
Welcome to the Department of Cyber Security and Digital Solutions (CSDS), the guiding force behind digital transformation within the Government of Nova Scotia. At CSDS, we support government departments and partners in their digital transformation journeys. We don't just implement digital solutions; we navigate the complexities of digital transformation, modernizing outdated systems and ways of working. Our role is to ensure that digital services are user-centered, efficient, and make a real difference to Nova Scotians.

Our team is diverse and passionate, championing innovation and embracing the richness of multiple perspectives. We're not just an IT department; we're a community dedicated to enabling digital transformation and bolstering cybersecurity across the province.

**_Join us at CSDS as we shape the future of digital services in Nova Scotia,_**
**_and make a real difference to Nova Scotians_**

**Who We're Looking For**:
You are passionate about people's service experience and are committed to resolving complex technical problems and requests using various channels, such as over the phone, in person, and through our ticketing system. As a technical specialist, you excel in providing advanced support in a 24/7 environment for critical services while collaborating with diverse teams. You demonstrate adaptability and a readiness to work night shifts and on-call rotations.

You have a proven track record of using due diligence and data-driven approaches to solve problems, demonstrate objectivity and professionalism, bring a positive and can-do attitude, take ownership of activities, and communicate progress and outcomes proactively and effectively.

**We are Hiring for**:
**Field Services Multidisciplinary Technical Specialist
- Evening Shift - 7 positions multiple locations (4 Halifax Regional Municipality, 1 Antigonish Region, 1 South Shore, Valley or Yarmouth Region, 1 Cape Breton Regional Municipality)**

These technical specialists will be responsible for providing advanced support in our 24/7 environment for critical services, ensuring consistent availability and security of digital systems and infrastructure. Collaborating with the Field Services supervisors to coordinate operational activities. Addressing tasks and lead projects that can be completed more efficiently after hours or tasks that require more time and focus. Providing technical expertise and escalation support for clients and peers. Monitoring ticketing queue and take action to address backlog and open tickets. Providing mentorship and guidance to team members.

**Move Coordinator - Provincial Technical Specialist - 1 position**

This technical specialist will be responsible for providing advanced support in our 24/7 environment for critical services, ensuring consistent availability and security of digital systems and infrastructure. Developing and documenting consistent processes for move coordination throughout the province. Coordinating moves and collaborating with Field Services supervisors to complete operational activities. Providing assistance to clients with IT related moves issues. Monitoring ticketing queue and take action to address backlog and open tickets.

**The Technical Specialist Role**:
As a Technical Specialist with CSDS, you will provide advanced support in a 24/7 operational environment for critical digital services supporting government and healthcare. You will collaborate with government departments, agencies, boards, commissions, and offices, as well as Nova Scotia Health and the IWK. Participating in projects and initiatives that improve the lives of the citizens of Nova Scotia, you will make a significant impact

**Additional Technical Specialist Responsibilities**:

- Play a key role in supporting the core Information Technology Infrastructure Library (ITIL) Service Support processes to ensure a consistent level of service.
- Exhibit exceptional client service skills, providing timely and efficient service within established standards.
- Act as a liaison between CSDS and client departments regarding their service needs and requirements.
- Ensure the client is well-informed of the necessary steps to resolve their issues, maintaining a professional and positive attitude when interacting with clients and coworkers.
- Gain a depth of understanding of your clients' priorities and the impact it has on them and the public when digital services are not working.
- Provide Tier 2 technical expertise, escalating issues to other technical teams and navigating the organization to find sol

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