Helpdesk Associate- Healthcare Clinical Service

4 days ago

Halifax, Canada Hashmap Full time

Req ID:274472

Job Responsibilities Include:

- This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment in which we support our customers 24x7x365
- Track and document the appropriate comments, and close or escalate the incident tickets and related issues in a timely manner
- Responsible for driving resolution of incidents on a 24/7 desk
- Read text on computer screens for the duration of the shift
- Remain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaks
- Ensure a quiet, private workspace with high speed, wired internet
- Travel up to 10% of the time, if required
- Lift up to 25 lbs. if needed for equipment setup

Preferred Qualifications:

- Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (i.e., 2 years of work experience and 2 years of technical education)
- Minimum of 1 year of technical troubleshooting experience
- High school diploma or equivalent required

Preferred Skills:

- Experience in a call center environment
- Demonstrate a service philosophy in all interactions with clinicians and colleagues
- Effective communication and interpersonal skills
- Proficient typing and English language skills (both verbally and in writing)
- Strong listening capabilities to fully understand caller’s needs / requests
- Exceptional ability to work optimally in a fast-paced environment

Basic Qualifications

Minimum 1 year call center/customer service experience

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc., or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.

About NTT DATA Services

  • Helpdesk Associate- Healthcare Clinical Service

    5 days ago

    Halifax, Canada NTT DATA Full time

    **Req ID**: 261325 We are currently seeking a Helpdesk Associate - Healthcare Clinical Service Desk - Call Center - REMOTE to join our team in Halifax, Nova Scotia (CA-NS), Canada (CA). Job Responsibilities Include: - This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call...

  • Helpdesk Associate- Healthcare Clinical Service

    5 days ago

    Halifax, Canada Hashmap Full time

    **Req ID**:261325 We are currently seeking a Helpdesk Associate - Healthcare Clinical Service Desk - Call Center - REMOTE to join our team in Halifax, Nova Scotia (CA-NS), Canada (CA). Job Responsibilities Include: - This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call...

  • Healthcare - Clinical Service Desk: Helpdesk

    3 weeks ago

    Halifax, Canada NTT DATA Full time

    **Req ID**:226243 We are currently seeking a **Helpdesk Associate** to join our Clinical Service Desk team. This position will have the opportunity to work from home / remotely within Nova Scotia, Canada. **Job Responsibilities Include**: - This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer...

  • Healthcare - Clinical Service Desk: Helpdesk

    3 weeks ago

    Halifax, Canada NTT Data Services Full time

    **Req ID**: 226243 We are currently seeking a **Helpdesk Associate** to join our Clinical Service Desk team. This position will have the opportunity to work from home / remotely within Nova Scotia, Canada. **Job Responsibilities Include**: - This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound...

  • Helpdesk Associate- Healthcare Clinical Service

    2 days ago

    Halifax, Canada NTT DATA Full time

    Req ID:274472 Job Responsibilities Include: - This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment in which we support our customers 24x7x365 - Track and document the appropriate comments, and close or escalate the incident tickets and related issues in...

  • Helpdesk Associate

    1 month ago

    Halifax, Canada NTT DATA, Inc. Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a...

  • Helpdesk Associate

    1 month ago

    Halifax, Canada NTT DATA, Inc. Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a...

  • Helpdesk Associate

    4 weeks ago

    Halifax, Canada NTT DATA, Inc. Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a...

  • Helpdesk Associate

    4 weeks ago

    Halifax, Canada NTT DATA, Inc. Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a...

  • Helpdesk Associate

    1 month ago

    Halifax, Canada NTT Data Full time

    Req ID: 282749 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Associate to join our team in Halifax, Nova Scotia (CA-NS), Canada (CA). All candidates are required...

  • Help Desk Associate

    3 weeks ago

    Halifax, Canada NTT DATA Full time

    **Req ID**:213193 **Healthcare - Clinical Service Desk / Helpdesk Associate - Remote - Nova Scotia, Canada** **Helpdesk Associate** to join our Clinical Service Desk team. This position will have the opportunity to work from home / remotely within Nova Scotia. **Job Responsibilities Include**: - This position will be a part of our Provider Clinical...

  • Helpdesk Associate

    4 weeks ago

    Halifax, Canada NTT DATA Full time

    Job Description Req ID: 282749 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Helpdesk Associate to join our team in Halifax, Nova Scotia (CA-NS), Canada (CA).All...

  • Helpdesk Associate

    1 month ago

    Halifax, Canada NTT DATA Full time

    Job Description Req ID: 282749 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Helpdesk Associate to join our team in Halifax, Nova Scotia (CA-NS), Canada (CA).All...

  • Helpdesk Associate

    2 weeks ago

    Halifax, Nova Scotia, Canada NTT DATA Full time

    Job Description Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Helpdesk Associate to join our team in Halifax, Nova Scotia (CA-NS), Canada (CA).All candidates are...

  • Helpdesk Associate

    4 weeks ago

    Halifax, Canada NTT DATA Services Full time

    Req ID: 282749  NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Associate to join our team in Halifax, Nova Scotia (CA-NS), Canada (CA). All...

  • Helpdesk Associate

    4 weeks ago

    Halifax, Canada NTT Data Full time

    Req ID: 282749 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Associate to join our team in Halifax, Nova Scotia (CA-NS), Canada (CA). All candidates are required...

  • Helpdesk Associate

    4 weeks ago

    Halifax Regional Municipality, Canada NTT DATA Services Full time

    Req ID: 282749 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Helpdesk Associate to join our team in Halifax, Nova Scotia (CA-NS), Canada (CA).All candidates are required...

  • Helpdesk Associate

    2 weeks ago

    Halifax, Canada NTT DATA Full time

    **Req ID**: 282749 We are currently seeking a Helpdesk Associate to join our team in Halifax, Nova Scotia (CA-NS), Canada (CA). **Job Responsibilities Include**: - This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment in which we support our customers...

  • Helpdesk Associate

    2 weeks ago

    Halifax, Nova Scotia, Canada NTT DATA Full time

    Req ID: 282749We are currently seeking a Helpdesk Associate to join our team in Halifax, Nova Scotia (CA-NS), Canada (CA).Job Responsibilities Include: This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment in which we support our customers 24x7x36 Track and...

  • Helpdesk Associate

    3 weeks ago

    Halifax, Canada Hashmap Full time

    We are currently seeking a **Helpdesk Associate **to join our team in Halifax, Nova Scotia (CA-NS), Canada (CA). **Job Responsibilities Include**: **Basic Qualifications**: 1-3 years of call center experience or a combination of education and experience. INDFSINS L1-NAM **About NTT DATA Services** **_NTT DATA Services is an equal opportunity employer...