Helpdesk Associate- Healthcare Clinical Service
7 months ago
Req ID:274472
Job Responsibilities Include:
- This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment in which we support our customers 24x7x365
- Track and document the appropriate comments, and close or escalate the incident tickets and related issues in a timely manner
- Responsible for driving resolution of incidents on a 24/7 desk
- Read text on computer screens for the duration of the shift
- Remain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaks
- Ensure a quiet, private workspace with high speed, wired internet
- Travel up to 10% of the time, if required
- Lift up to 25 lbs. if needed for equipment setup
Preferred Qualifications:
- Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (i.e., 2 years of work experience and 2 years of technical education)
- Minimum of 1 year of technical troubleshooting experience
- High school diploma or equivalent required
Preferred Skills:
- Experience in a call center environment
- Demonstrate a service philosophy in all interactions with clinicians and colleagues
- Effective communication and interpersonal skills
- Proficient typing and English language skills (both verbally and in writing)
- Strong listening capabilities to fully understand caller’s needs / requests
- Exceptional ability to work optimally in a fast-paced environment
Basic Qualifications
Minimum 1 year call center/customer service experience
This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc., or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.
About NTT DATA Services
-
Helpdesk Associate- Healthcare Clinical Service
2 months ago
Halifax, Canada NTT DATA Full time**Req ID**: 302825 We are currently seeking a Helpdesk Associate - Healthcare Clinical Service Desk - Call Center - REMOTE-Halifax to join our team in Halifax, Nova Scotia (CA-NS), Canada (CA). Job Responsibilities Include: - This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is...
-
Helpdesk Associate- Healthcare Clinical Service
7 months ago
Halifax, Canada Hashmap Full time**Req ID**:261325 We are currently seeking a Helpdesk Associate - Healthcare Clinical Service Desk - Call Center - REMOTE to join our team in Halifax, Nova Scotia (CA-NS), Canada (CA). Job Responsibilities Include: - This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call...
-
Helpdesk Associate- Healthcare Clinical Service
7 months ago
Halifax, Canada NTT DATA Full time**Req ID**: 261325 We are currently seeking a Helpdesk Associate - Healthcare Clinical Service Desk - Call Center - REMOTE to join our team in Halifax, Nova Scotia (CA-NS), Canada (CA). Job Responsibilities Include: - This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call...
-
Helpdesk Associate- Healthcare Clinical Service
4 months ago
Halifax, Canada NTT DATA Full timeReq ID: 297964 Job Responsibilities Include: - This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment in which we support our customers 24x7x365 - Track and document the appropriate comments, and close or escalate the incident tickets and related issues in...
-
Helpdesk Associate- Healthcare Clinical Service
7 months ago
Halifax, Canada NTT DATA Full timeReq ID:274472 Job Responsibilities Include: - This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment in which we support our customers 24x7x365 - Track and document the appropriate comments, and close or escalate the incident tickets and related issues in...
-
Helpdesk Associate
2 months ago
Halifax, Canada NTT DATA Full time**Req ID**: 304215 We are currently seeking a Helpdesk Associate - Clinical ServiceDesk - REMOTE-Halifax to join our team in Halifax, Nova Scotia (CA-NS), Canada (CA). Job Responsibilities Include: - This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment...
-
Help Desk Associate
2 weeks ago
Halifax, Canada NTT DATA Full time**Req ID**:213193 **Healthcare - Clinical Service Desk / Helpdesk Associate - Remote - Nova Scotia, Canada** **Helpdesk Associate**to join ourClinical Service Deskteam. This position will have the opportunity to work from home / remotely within Nova Scotia. **Job Responsibilities Include**: - This position will be a part of our Provider Clinical Service...
-
Helpdesk Associate
7 months ago
Halifax, Canada NTT DATA Full time**Req ID**: 282749 We are currently seeking a Helpdesk Associate to join our team in Halifax, Nova Scotia (CA-NS), Canada (CA). **Job Responsibilities Include**: - This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment in which we support our customers...
-
Helpdesk - Clinical Service Desk (Remote)
7 days ago
Halifax, Canada NTT DATA Full time**Req ID**: 306973 We are currently seeking a **Helpdesk - Clinical Service Desk (Remote)** to join our team in **Halifax**, **Nova Scotia (CA-NS)**, **Canada (CA)**. **Job Responsibilities Include**: - Track and document the appropriate comments, and close or escalate the incident tickets and related issues in a timely manner - Responsible for driving...
-
Helpdesk Associate
5 days ago
Halifax, Canada NTT DATA Full timeWe are currently seeking a Helpdesk Associate to join our team in Halifax, Nova Scotia, Canada. Members of this team will service a dynamic client base and environment, and their technical skillset will be maintained through continual training and skill development. Strong communication skills required Maintain a high degree of customer service for all...
-
Helpdesk Associate
5 days ago
Halifax, Canada NTT DATA Full time**Req ID**: 214353 We are currently seeking a Helpdesk Associate to join our team in Halifax, Nova Scotia (CA-NS), Canada (CA). Position Functions or Responsibilities - Ensure quality customer service and problem resolution through level one triage support to users when they contact the Service Desk to report problems with business systems. - Handle...
-
Helpdesk Associate
7 days ago
Halifax, Canada NTT DATA Full time**Req ID**:226749 We are currently seeking a Helpdesk Associate to join our team in Halifax, Nova Scotia (CA-NS), Canada (CA). **Expected Schedule**: This is a fulltime REMOTE position, and this position supports a 24X7 call center. This position will need to have the ability to work in a team environment, as well as, commit to a flexible work schedule,...
-
Help Desk Associate
3 days ago
Halifax, Canada NTT DATA Full time**Req ID**:204473 We are currently seeking a **Helpdesk Associate**to join ourClinical Service Deskteam. This position will have the opportunity to work from home / remotely within Nova Scotia. **Job Responsibilities Include**: - This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This...
-
Helpdesk Associate
7 days ago
Halifax, Canada NTT Data Services Full time**Req ID**: 226740 We are currently seeking a Helpdesk Associate to join our team in Halifax, Nova Scotia (CA-NS), Canada (CA). ***Expected Schedule**: This is a fulltime REMOTE position, and this position supports a 24X7 call center. This position will need to have the ability to work in a team environment, as well as, commit to a flexible work schedule,...
-
Helpdesk Associate
1 week ago
Halifax, Canada NTT DATA Full time**Req ID**: 204061 We are currently seeking a **Helpdesk Associate** to join our team in Halifax, Nova Scotia (CA-NS), Canada (CA). - Assists customers by diagnosing problems and providing resolutions for technical and service issues - Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service...
-
Helpdesk/ Service Desk Associate
5 days ago
Halifax, Canada NTT DATA Full time**Req ID**:226746 We are currently seeking a Helpdesk/ Service Desk Associate to join our team in Halifax, Nova Scotia (CA-NS), Canada (CA). We are currently seeking a Service Desk Technicianto join our NTT DATA team, and our supporting client's team, whom is locatedHalifax, Nova Scotia (CA-NS), Canada (CA). This is a remote position, and ideally we are...
-
Helpdesk/ Service Desk Associate
7 days ago
Halifax, Canada NTT Data Services Full time**Req ID**: 226746 We are currently seeking a Helpdesk/ Service Desk Associate to join our team in Halifax, Nova Scotia (CA-NS), Canada (CA). We are currently seeking a Service Desk Technician to join our NTT DATA team, and our supporting client's team, whom is located Halifax, Nova Scotia (CA-NS), Canada (CA). This is a remote position, and ideally we are...
-
Helpdesk Associate
5 days ago
Halifax, Canada NTT DATA Full time**Req ID**: 213406 We are currently seeking a junior **Helpdesk Associate (REMOTE)** to join our team! This position is fully remote so you can work from the comfort of your home office anywhere in Canada! - Assists customers by diagnosing problems and providing resolutions for technical and service issues - Uses troubleshooting techniques and tools to...
-
Clinic Experience Associate
1 week ago
Halifax, Canada CBI Health Full time**Clinic Experience Associate - Halifax North, NS**: **About Rehabilitation Services** CBI Health's Rehabilitation Services supports both the physical and mental health and well-being of Canadians from coast to coast. We provide rehabilitation services through our community-based healthcare team consisting of Physiotherapists, Kinesiologists, Occupational...
-
Healthcare Clinical Pharmacist Position
2 weeks ago
Halifax South, Canada Fraser Health Authority Full timeJob OverviewWe are seeking a skilled Clinical Pharmacist to join our team at Fraser Health Authority. As a key member of our healthcare team, you will be responsible for providing clinical pharmacy services to patients and collaborating with healthcare professionals to ensure high-quality patient care.