Technical Specialist

3 weeks ago


Halifax, Canada Province of Nova Scotia Full time

**Salary Range**:$2,653.85 - $3,231.58 Bi-Weekly / $69,000.10 - $84,021.08 Annually (PR 14)

**Position Status**:Permanent

**Benefits**:Paid Holidays, Vacation, Family Leave, Health, Dental, and Defined Benefits Pension

**Location**:HALIFAX

**Department**:Cyber Security & Digital Solutions

**Union Status**:NSGEU - NSPG

**Closing Date**:11/13/2024 (Applications are accepted until 11:59 PM Atlantic Time)

**ABOUT THE DEPARTMENT OF CYBER SECURITY AND DIGITAL SOLUTIONS (CSDS)**:
At the Department of Cyber Security and Digital Solutions (CSDS), we prioritize people and are dedicated to driving digital transformation that meets modern expectations. Our mission is to support government departments and partners in their digital transformation journeys, ensuring that digital services are user-centered, efficient, and impactful for all Nova Scotians.

**We don’t just implement digital solutions; we navigate the complexities of digital transformation** by modernizing outdated systems and ways of working. Our role is to make a real difference by ensuring that our digital services are accessible and user-friendly.

**At CSDS, we celebrate diversity, inclusion, and belonging. **We recognize that the people who use government programs and services come from all walks of life, and it’s essential that we reflect the communities we serve. We are committed to creating an environment where diverse perspectives and experiences are valued, and where all talent can thrive. By embracing these values, we deliver better, more accessible, and inclusive public services.

**We are Hiring for**:
**Field Services Multidisciplinary Technical Specialist - Evening Shift - 9 positions multiple locations (Halifax Regional Municipality, Amherst, New Glasgow, Truro, Bridgewater, Yarmouth)**

These technical specialists will be responsible for providing advanced support in our 24/7 environment for critical services, ensuring consistent availability and security of digital systems and infrastructure. Collaborating with the Field Services Team Leads, they will coordinate operational activities, address tasks and lead projects that can be completed more efficiently after hours, and complete tasks that require more time and focus. They will provide technical expertise and escalation support for clients and peers, monitor ticketing queues, and take action to address backlog and open tickets while also providing mentorship and guidance to team members.

**Device Management Technical Specialist - 1 position**

You will be responsible for providing advanced support in our 24/7 environment for critical services, ensuring consistent availability and security of digital systems and infrastructure. Responsibilities include researching, reporting and making recommendations for the technical direction and device management of systems as well as assisting in planning and implementing of new systems and upgrades. You will configure and optimize device systems and services, ensuring compliance with Government standards and policies, while providing input to strategies for, and ensuring the integrity of, device management systems as well as oversight of associated hardware and software. The technical specialist will provide input into future technologies as it pertains to services and technology as well as management of devices while proposing innovative solutions to meet the business needs of clients. Responsibilities also include monitoring ticketing queues and taking action to address backlog and open tickets.

**Who We're Looking For**:
You are passionate about people's service experience and are committed to resolving complex technical problems and requests using various channels, such as over the phone, in person, and through our ticketing system. As a technical specialist, you excel in providing advanced support in a 24/7 environment for critical services while collaborating with diverse teams. You demonstrate adaptability and a readiness to work evening shifts and/or on-call rotations.

You have a proven track record of using due diligence and data-driven approaches to solve problems, demonstrate objectivity and professionalism, bring a positive and can-do attitude, take ownership of activities, and communicate progress and outcomes proactively and effectively.

**The Technical Specialist Role**:
As a Technical Specialist with CSDS, you will provide advanced support in a 24/7 operational environment for critical digital services supporting government and healthcare. You will collaborate with government departments, agencies, boards, commissions, and offices, as well as Nova Scotia Health and the IWK. Participating in projects and initiatives that improve the lives of the citizens of Nova Scotia, you will make a significant impact

**Additional Technical Specialist Responsibilities**:

- Play a key role in supporting the core Information Technology Infrastructure Library (ITIL) Service Support processes to ensure a consistent level of service.
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