IT Support Specialist

6 months ago

Halifax, Canada PRAXES Full time

**_PRAXES believes that everyone should be able to have timely access to excellent medical advice and care, wherever they are, and whenever they need it_**.

PRAXES Medical Group, headquartered in Halifax, Nova Scotia, is a global provider of 24/7 medical support to corporate and government clients, especially those with remote worksites. We have been an innovator in delivering primary and emergency care services remotely for 25 years.

We have a detailed hiring process to make sure that anyone we hire is a good fit with our team and will align with **PRAXES values**, which are:

- **Be AGILE - **Creative, evolving, adapting, curious, flexible, innovative, challenging status quo.
- **Be EFFECTIVE - **accessible, patient-focused, value-driven where Value = outcome/cost
- **Act with INTEGRITY - **Have trusting, compassionate and caring relationships, with co-workers, partners, shareholders and patients. Do the right thing, even when no one is looking.
- **Live a HEALTHY lifestyle**

**The Role**:
PRAXES is looking for a motivated IT Support Specialist to provide technical support to our staff and manage our systems. In this role, your duties will include ensuring optimal use of our hardware and software technologies, enhancing system performance, securing data, and advising on IT equipment upgrades and new orders.

To ensure success as an IT Support Specialist, you should possess extensive experience in providing information technology support in a fast-paced environment. Top-notch IT support specialists contribute to increased productivity by ensuring that company IT systems run efficiently.**Responsibilities, duties, and expectations include the following**:

- Providing IT assistance to staff and customers.
- Training end-users on hardware functionality and software programs.
- Resolving logged errors in a timely manner.
- Monitoring hardware, software, and system performance metrics.
- Updating and managing computer systems (hardware, network, and telephony) including inventory tracking.
- Hardware/software setup and User account management for staff.
- Maintaining servers in AWS and ensuring system security.
- Maintaining Azure resources - Active Directory, Sentinel, Microsoft 365, Licensing, and other Azure resources.
- Documenting processes in JIRA Confluence.
- Keeping track of technological advancements and trends in IT support.
- Admin for RingCentral telephony system.
- Onboarding new clients in PRAXES EMwerx system.
- Software testing of EMwerx system when new releases are available.
- Consulting with Software Developers and other departments as required.

**Education, Experience, and Licensing Requirements**:

- University or college degree in Computer Science, Information Technology, or similar.
- 3-5 years experience as an IT Support Specialist or similar role.
- Exceptional ability to provide technical support and resolve queries.
- In-depth knowledge of computer hardware, software, and networks.
- Ability to determine IT needs and train end-users.
- Proficiency in IT helpdesk software, such as JIRA Service Desk.
- Experience in documenting processes and monitoring performance metrics.
- Advanced knowledge of database maintenance and system security.
- Ability to keep up with technical innovation and trends in IT support.
- Exceptional interpersonal and communication skills.

**Attitudes**:

- Friendly, helpful, and professional.
- No task is too big or too small for you to tackle. You have a “Whatever it takes” attitude.
- You are detail oriented, highly organized, self-motivated, and know how to prioritize.
- You know your own strengths and weaknesses, are curious, have good situational awareness, are a fast learner, are enthusiastic and sincere.
- Hungry - want to create something new, be part of a high-functioning team, learn new skills.
- Humble - willing to ask questions, know your own limits, leverage the skills and knowledge of others.

**Work Hours & Benefits**
- Competitive wages are offered based on employee education and experience.
- Flexible scheduling options.
- A friendly and supportive work environment.
- Unique and generous health benefits plan.
- RSP matching plan (after first year) up to 5% of salary.
- Generous vacation allowance.
- Weekly fitness classes available.
- Professional development, advancement, and growth opportunities.

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