Service Coordinator

4 weeks ago

Fort McMurray, Canada Spartan Controls Full time

We are currently recruiting for a Permanent Full-Time **Service Coordinator** to join our Valve & Actuation team based in Fort McMurray. This position will be focused on our services business and involve coordinating valve repairs and mobile service for day-to-day and shutdown activities.

**About Us**

Spartan Controls is a leading provider of Automation, Valves, Measurement, and Process Control solutions in Western Canada with over 57 years’ experience. At Spartan Controls we are focused on creating a sustainable modern world with innovative automation. We help our customers in developing their resources by leveraging novel hardware and software technology and implementing creative solutions. Our strength is the collective ability of our people to deliver results that no one else can.

**Our Culture**

Spartan Controls has been recognized as one of Canada’s Best Managed companies for excellence in business performance since 2001. Our employee ownership model creates a unique culture of creativity, entrepreneurship and success. Spartan Controls provides an environment that not only encourages you to do your best, but also empowers you to do what it takes to create a solution, address a need, or respond to an issue.

**What We Offer**:
Your role will go beyond simply a job - we strive to offer Spartans a long-term career. This includes not only training for your core role, but a true feeling of community within the workplace. Our salary and benefits are industry competitive, and we host many internal & external social events to grow your network. We offer additional benefits such as paid vacation and flex time, a flexible workplace (i.e. options to work from home in certain positions, and support continuous learning and career development opportunities.

**What You’ll Do**

**Role and Responsibilities**:

- Coordinating with the Shop foreman and Manager to determine capacity levels and setting scheduled dates for work execution through the shop
- Working with the Service Technicians and Service Advisors to procure parts trough our factory and vendors
- Facilitate movement of orders through the shop via SAP business systems and Microsoft Teams
- Interface with Sales group for customer support
- Quoting, entering and fulfilling orders for customers on services provided
- Basic, long delivery, expediting
- Data entry and tracking
- Repair status updates and reports
- Extra work hours typically required during Spring & Fall shutdown seasons

**Recommended Qualifications and Skills**
- High school diploma or higher
- Previous industrial service experience considered an asset
- SAP experience considered an asset
- Proven customer service skills
- Good decision making and multitasking skills
- Highly organized and attention-to-detail
- Team oriented, but ability to work independently
- Comprehensive computer skills
- Entrepreneurial work ethic

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