Service Coordinator, Albian

1 week ago

Fort McMurray, Canada Herc Rentals Full time

Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with trailing twelve month total revenues of nearly $2.7 billion as of September 30, 2023. Herc Rentals’ parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol “HRI.” Herc Rentals serves customers through approximately 379 locations and has approximately 7,000 employees in North America.

**Short Description**:
We are currently looking for a Service Coordinator for Albian Sands Site, to maintain the Service Technicians daily schedules and dispatch the technicians as service calls are completed. This position is on a rotation of 7 on and 7 off working from 6am to 6pm.

**Responsibilities**:

- Dispatch Field Service Technicians to equipment breakdowns in the field when called.
- Deal with high volume of calls roughly 500 per month
- Line up all the service calls for repairs on all the equipment.
- Generate and manage purchase orders.
- Determine if breakdown is an emergency through SOP ‘Creating a Service Call’
- Prioritize service calls
- Organize equipment based on customer and branch needs
- Assist the front counter.
- Provide estimated arrival time of a Field Technician to the repair.
- Contact service call originator by phone to identify the action taken by the Field Technician after a service call has been completed.
- Open work orders in Rental man system on behalf of Field Technician
- Close field work orders after approval of Managers.
- Call for third party repairs or servicing as required.
- Other duties as assigned.

**Educational Background**:

- College degree or equivalent work experience**Requirements**:

- Clear and concise communications with managers, employees and customers
- Advanced customer service skills
- Ability to multi-task in a fast-paced environment
- High organizational skills
- Geographical knowledge of service area or map reading skills
- Knowledge of industry is recommended
- Ability to be calm and cool under pressure
- Advanced Computer skills

**Conditions of Employment**:

- Ability to work on Albian Sands Site 7 days on 7 days off from 6am to 6pm.
- Two years related experience and/or training in high volume customer service.
- Must have valid driver’s license with clean driving record.

**Compensation Data**:

- Base Salary is $65,000-$70,000/year
- Heap is $1,050/month

**Req #**:58750

Our long-term strategy underscores the understanding that our success depends on the dedication and capability of our team members. We are focused on attracting, retaining and empowering talented and dedicated people to build the best team in the equipment rental industry. We also seek to build a team that reflects the variety of people, cultures and communities we interact with every day and to create an inclusive, productive environment in which all team members feel valued and respected.

Herc Rentals provides an excellent compensation and benefits package, which includes a competitive salary, retirement savings plan, tuition reimbursement, comprehensive medical, dental, vision care, life insurance coverage, paid vacation and holidays.

Herc Rentals is an equal opportunity employer

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