Bilingual Customer Service Representative

2 months ago

Ottawa, Canada Now Prepay Full time

**Overall Objective**:
**Key Responsibilities**:

- Deploy, maintain, and support the hardware and software used in support of the customers to ensure reliability and adherence to contract specifications.
- Respond proactively to all customer inquiries in a timely fashion; providing excellent customer service and maintaining lasting business relationships.
- Answer customer questions and requests regarding their service; providing appropriate information, assistance and advice.
- Provide successful resolution to all customer complaints; ensuring the customer is satisfied with the end result.
- Report escalating and severe issues to management to assist in the resolution process; keeping customers updated on the progress and acting as the primary point of contact.
- Assist in the development and maintenance of FAQs, support processes and other supporting documentation for customers.
- Conduct checks verifications requested by third parties
- Perform other duties as assigned.
- Appropriately record all resolved and unresolved customer issues in the database according to Now Prepay processes and procedures.
- Continually preserve the confidentiality and security of customer data and information.
- Liaise with management regarding operational errors, improving processes and providing technical assistance to customers.

**Qualifications & Experience**:

- Bilingual (English/French/Spanish)
- High school diploma or GED required
- Strong customer service and troubleshooting skills
- 1-2 years of Customer Service or Call Center experience preferred
- Technical support experience is an asset, specifically with Point of Sale devices or telecom environments.
- Exceptional conflict resolution, negotiation, and objection handling skills
- Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
- Able to effectively communicate both verbally and in writing
- Able to work well under pressure
- Able to adapt to changing environments
- Able to learn quickly with little direction
- Strong attention to detail
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times

**Working Environment**:

- Travel may be required - from time to time, we may offer training in our various offices
- Manual dexterity required to use desktop computer and peripherals
- Overtime as required
- Flexibility to working various shifts including evenings and weekends
- Required to work holidays excluding Christmas Day
- Must have access to a quiet home office space with adequate privacy and a fast and stable internet connection
- This is a hybrid role, must be available to come into the closest office at least 2-3 times a month

**Job Types**: Part-time, Permanent

Pay: $19.00-$20.00 per hour

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- French or Spanish (required)

Work Location: Hybrid remote in Ottawa, ON

  • Bilingual Customer Service Representative

    1 month ago

    Ottawa, Ontario, Canada Randstad Canada Full time

    Job Title: Bilingual Customer Service RepresentativeWe are seeking a highly skilled and bilingual customer service representative to join our team in Ottawa. As a customer service representative, you will be responsible for providing exceptional customer service to clients over the phone and via email.Key Responsibilities:Respond to customer inquiries and...

  • Bilingual Customer Service Representative

    1 month ago

    Ottawa, Ontario, Canada Randstad Full time

    Customer Service Representative OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Bilingual Customer Service Representative. As a key member of our contact centre team, you will be responsible for providing exceptional customer service to callers in a fast-paced and dynamic environment.Key...

  • Customer Service Representative

    5 months ago

    Ottawa, Canada People Corporation Full time

    We are seeking a Bilingual Customer Service Representative to join our Coughlin team in Ottawa, Ontario. The Bilingual Customer Service Representative primarily answers telephone and walk-in inquiries and corresponds with members of various plans on such matters as coverage, enrollments, terminations, beneficiaries, etc. The Customer Service Representative...

  • French Bilingual Customer Service Representative

    1 month ago

    Ottawa, Ontario, Canada TEKsystems Full time

    Job Title: French Bilingual Customer Service RepresentativeJoin our team of customer service professionals and take on a challenging role as a French Bilingual Customer Service Representative. In this position, you will be responsible for providing exceptional customer service to clients in both French and English.Job Summary:We are seeking a highly skilled...

  • Bilingual Customer Service Representative

    5 months ago

    Ottawa, Canada Direct Response Media Group Inc Full time

    WHO WE ARE Dollco Print Solutions Group has been a market leader in Magazine and Catalogue Printing for over 100 years. We continue to lead in the Print industry by providing the highest quality, creative solutions, and on-time service. At Dollco Print Solutions Group, we are proud of our committed, driven, and loyal team that focuses on building customer...

  • Bilingual Customer Service Representative

    1 month ago

    Ottawa, Ontario, Canada Randstad Full time

    Customer Service Representative OpportunityWe are currently hiring Bilingual Contact Centre Agents to support our team in Ottawa.As a Customer Service Expert, you will provide excellent service to members over the phone, helping them with their moving and relocation needs.This role is perfect for those who are passionate about delivering exceptional customer...

  • Customer Service Representative

    4 months ago

    Ottawa, Canada People Corporation Full time

    Job Description We are seeking a Bilingual Customer Service Representative to join our Coughlin team in Ottawa, Ontario. The Bilingual Customer Service Representative primarily answers telephone and walk-in inquiries and corresponds with members of various plans on such matters as coverage, enrollments, terminations, beneficiaries, etc. The Customer...

  • Bilingual Customer Service Representative

    1 month ago

    Ottawa, Ontario, Canada Randstad Canada Full time

    We are seeking a highly skilled Bilingual Customer Service Representative to join our team in Ottawa. As a key member of our contact centre, you will provide exceptional customer service to our members, handling their inquiries and issues with professionalism and care. Key Responsibilities: * Respond to inbound calls, emails, and chats * Provide sound...

  • Bilingual Customer Service Representative

    1 month ago

    Ottawa, Ontario, Canada Randstad Canada Full time

    We are seeking a highly skilled Bilingual Customer Service Representative to join our team in Ottawa. As a key member of our contact centre, you will provide exceptional customer service to our members, handling their inquiries and issues with professionalism and care. Key Responsibilities: * Respond to inbound calls, emails, and chats * Provide sound...

  • Customer Service Representative

    3 weeks ago

    Ottawa, Ontario, Canada Randstad Full time

    About the RoleWe are seeking a Bilingual Claims Service Representative to join our team in Ottawa. If you are a customer-focused individual with excellent communication skills, we encourage you to apply.Key ResponsibilitiesProvide exceptional customer service to clients in a call center environment.Communicate effectively with clients in English and another...

  • Bilingual Customer Service Representative

    1 month ago

    Ottawa, Ontario, Canada Randstad Canada Full time

    We are seeking a Bilingual Contact Centre Agent to join our team in Ottawa. This role involves providing excellent customer service to members over the phone and via email, ensuring their needs are handled with care and professionalism. Key Responsibilities: Respond to inbound calls, emails, and chats Provide sound advice and suggestions based on policies...

  • Bilingual Customer Service Representative at Pmi

    3 months ago

    Ottawa, Canada PMI Alliance Group Full time

    **Job Opportunity: Bilingual Customer Service Representative at PMI Alliance Group Inc.** **Location**: Ottawa, ON **Position**: Full-Time, Permanent **Company**: PMI Alliance Group Inc. PMI Alliance Group Inc., a prominent auto extended warranty company in Canada, is seeking dynamic and reliable **Bilingual (English and French) Customer Service...

  • Bilingual Customer Service Representative

    4 weeks ago

    Ottawa, Ontario, Canada Cowan Insurance Group Full time

    At Cowan Insurance Group, we're seeking a highly skilled Bilingual Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, answering their inquiries, and resolving their issues in a timely and professional manner.Key Responsibilities:Respond to...

  • Bilingual Customer Service Representative

    1 month ago

    Ottawa, Ontario, Canada Randstad Full time

    Customer Service Representative OpportunityWe are seeking a highly skilled Bilingual Claims Agent to join our team in Ottawa. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients while utilizing your language skills to communicate effectively.About the Role:Provide customer service to clients...

  • Bilingual Customer Representative

    5 months ago

    Ottawa, Canada American Expediting Full time

    **Bilingual Customer Representative** **Onsite - Ottawa** **SUMMARY**: The Customer Service Representative (CSR) is tasked with greeting the customer and securing the information necessary to design the appropriate solution to their request. Most often this is to place a request for a new transportation service, other times it is to update the customer on...

  • Bilingual Customer Service Representative

    6 months ago

    Ottawa, Canada CCTS-CPRST Full time

    _Le français suit..._ **Title: Bilingual Customer Service Representative** **Employment Term**: Permanent, Full-Time, with Benefits $46,000 - $48,000 per year ($22.11 /hour - $23.08/hour) **About the CCTS**: At the Commission for Complaints for Telecom-television Services (CCTS), our mandate is to review and resolve telecommunications and television...

  • Bilingual Customer Service Representative

    6 months ago

    Ottawa, Canada A.S.P. Incorporated Full time

    **BILINGUAL CUSTOMER SUPPORT REPRESENTATIVE- OTTAWA AIRPORT** - Are you passionate about Safety & Security and seeking opportunity to join a team of Security Professionals? _ A.S.P. Incorporated has provided security and customer service solutions for over 20 years to Canadian clients. We employ in excess of 2000 employees and are a subsidiary of ICTS...

  • Bilingual Customer Service Representative

    5 months ago

    Ottawa, Canada A.S.P. Incorporated Full time

    **BILINGUAL CUSTOMER SUPPORT REPRESENTATIVE- OTTAWA AIRPORT** - Are you passionate about Safety & Security and seeking opportunity to join a team of Security Professionals? _ A.S.P. Incorporated has provided security and customer service solutions for over 20 years to Canadian clients. We employ in excess of 2000 employees and are a subsidiary of ICTS...

  • Bilingual Customer Service Representative

    6 months ago

    Ottawa, Canada Perativ Full time

    **JOB SUMMARY** Since 2005, Access Cash General Partnership, operating as part of Perativ, has been a market leader in ATM services and technology. Operating ATMs for banks (such as BMO and RBC), major retailers (such as Walmart Canada), and a multitude of other businesses, under brand names: Ezee ATM and Access Cash, and its 100+ team members provide...

  • Bilingual Customer Service Representative

    6 months ago

    Ottawa, Canada ASP Incorporated Full time

    BILINGUAL CUSTOMER SUPPORT REPRESENTATIVE- OTTAWA AIRPORT A.S.P. Incorporated has provided security and customer service solutions for over 20 years to Canadian clients. We employ in excess of 2000 employees and are a subsidiary of ICTS EUROPE, which is operating in 22 countries and employing more than 17000 professionals. A.S.P provide services to some...