Bilingual Customer Service Representative

2 weeks ago


Ottawa, Ontario, Canada Cowan Insurance Group Full time

At Cowan Insurance Group, we're seeking a highly skilled Bilingual Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, answering their inquiries, and resolving their issues in a timely and professional manner.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and in-person
  • Provide accurate and timely information to customers regarding their policies and benefits
  • Resolve customer complaints and issues in a professional and courteous manner
  • Work collaboratively with other departments to ensure seamless customer service
  • Stay up-to-date on company policies, procedures, and product offerings

Requirements:

  • Bilingual in English and French, with the ability to communicate effectively in both languages
  • Excellent customer service skills, with the ability to remain calm and composed under pressure
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines
  • High school diploma or equivalent required; post-secondary education in a related field an asset

About Us:

Cowan Insurance Group is a proud Canadian-owned and operated company, dedicated to providing our clients with exceptional service and support. We're committed to fostering a positive and inclusive work environment, where our employees can grow and thrive.

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

How to Apply:

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information].



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