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Order Desk Coordinator
3 weeks ago
General Building Material is looking for an order coordinator to liaise with customers, document and process their orders. The main responsibilities include answering phone calls, quoting prices of the items ordered, finalizing orders with payments and liassing with shipping for delivery.
**Responsibility Details**:
- Receiving orders from customers via mail, phone, or other electronic means.
- Obtaining customers’ details and billing information, and entering the information correctly on the order form.
- Notifying departments when supplies of items are low, or when orders could deplete available supplies.
- Informing customers about prices, shipping dates, and anticipated delays.
- Preparing estimates, invoices and packing slips.
- Forwarding information to the correct departments for delivery of the order.
- Inspecting outgoing orders to ensure compliance with customer specifications.
- Reviewing orders for completeness and forwarding incomplete orders for further processing.
- Recommending merchandise or services that will meet or improve upon customers’ needs.
**Requirements**:
- Product knowlege in the building supplies industry is a must. This includes drywall, insulation, ceiling tiles, metal etc.
- A college diploma or higher.
- Prior work experience in a similar field.
- Willingness to receive on-the-job training.
- An excellent rapport with customers and must provide exceptional customer service.
- The ability to handle customer complaints in a professional and calm manner.
- Excellent written and verbal communication skills.
- Analytical thinking, and excellent attention to detail.
- Superb time management skills and the ability to coordinate team activities.
**Job Types**: Full-time, Permanent
**Salary**: $37,000.00-$40,000.00 per year
**Benefits**:
- Casual dress
- Dental care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- Mississauga, ON L5T 4K1: reliably commute or plan to relocate before starting work (required)
**Education**:
- Bachelor's Degree (preferred)
**Experience**:
- Customer service: 2 years (preferred)
Work Location: One location
Expected start date: 2023-04-17
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