Salesforce Administrator

2 weeks ago


Toronto, Canada iA Groupe financier iA Financial Group Full time

**_Sector_**_: iA Clarington _**_Location:_**_ Toronto_

At iA Financial Group, we're spearheading the digital revolution, driving market-leading improvements in our customer experience through the rollout of CRM tools, such as Salesforce Financial Service Cloud. We welcome Innovators, Out-of-the-box thinkers, and challenge instigators to join our cutting-edge development team to pioneer the future of digital financial services.

**Your Role as a Salesforce Administrator**:
Your experience as a Salesforce Administrator within the CRM Program Center of Expertise will allow you to be part of a high-performing, creative, and agile team. You will be responsible for the strategic and tactical execution of CRM deployments, support, and the proper evolution of the solution.

**Your focus**:

- Configuring and managing user accounts, workflows, custom settings, dashboards, and reports to optimize organizational functions.
- Ensuring the accurate and up-to-date documentation of our Salesforce solution and its various facets.
- Spearheading end-to-end ticket management through coordination with our third-party Salesforce provider.
- Driving data management and user experience by building insightful reports, dashboards, and list views.
- Orchestrating the Ownbackup solution from setup to execution.
- Monitoring performance of CRM deployments in diverse business sectors while delivering simple to complex solutions.
- Collaboratively driving update management with stakeholders for efficiency.
- Installing various managed packages in Salesforce instances.
- Contributing to content strategy to boost user engagement and performing integration tests.

**Is this you?**
- University degree in administration, IT, or relevant fields.
- 2+ years in a business analyst or salesforce administrator role.
- Salesforce Administrator certification or other certifications are a plus.
- Extensive knowledge of Salesforce Financial Service Cloud or Sales Cloud.
- Proven track record of configuring Salesforce for deployment or operational support projects.
- Project management experience in small to large-scale projects in high-pressure environments.
- Prior history in operationalizing CRM solutions.

**Skills**:

- Problem-solving prowess and a drive to propel projects forward.
- Mastery in prioritizing tasks efficiently.
- Exceptional communication skills, with experience in collaborating with cross-functional teams.
- English required. French proficiency is a nice to have.

If you're ready to drive digital transformation at an industry-leading company, please apply

**Our commitment to Diversity and Inclusion**:
At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, write to us. Someone from our team will be happy to assist you.



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