Case Manager, Mental Health

3 weeks ago

Toronto, Canada COTA Health Full time

**CASE MANAGER, MENTAL HEALTH**

**Toronto West-Integrated Service Team - TWIST**

**One (1) Bargaining Unit, Permanent Full-Time Position**

**About Cota**

If you're looking to contribute your expertise at a community-based organization making a positive impact in the lives of thousands of people each year - Cota would love to hear from you

We provide a collaborative and inclusive work environment that emphasizes employee support, learning opportunities and excellence in our field. We offer flexible hours and employer-paid benefits for some classifications along with other perks and wellness activities.

For 50 years, Cota has been supporting adults with mental health and cognitive challenges to live well within their community. We provide person-centred support to help individuals find inspiration and hope in themselves, so they are better able to pursue meaningful change in their lives.

To find out more about us and our programs/services and employee benefits please visit our website

**Role Overview**

We are seeking a dynamic and innovative professional. You should be passionate about supporting the delivery of safe, recovery oriented, client & family centered comprehensive services in manner that meets client needs. You will be excited to work within a quality improvement framework to identify opportunities for enhancing client outcomes as we continue to inspire and provide excellent support to our clients.

**About the Team**

The TWIST team is an interdisciplinary, Integrated Service Team supporting client to connect to services within the community. TWIST services are by referral only, and accessible via The Access Point (TAP) and are Short-Term, Goal oriented.

**Role Description**

This position requires the Service Provider to support individuals to live safely and successfully in the community of their choice, and achieve improved personal health and wellness. This is accomplished by connecting Service Users to health and community care, support with obtaining identification, housing stability, employment, education, recreation, accompanying to appointments, etc.

**Summary of Duties**:
Responsibilities of this position include but are not limited to those below:

- Conduct face-to-face assessments with clients at their locations including but not limited to home, shelters and hospitals
- Interact directly with referral source, physicians, and other services involved in client's care
- Initiate services to clients at the point of intake to ensure that proper assessment and initial service response occurs
- Develop coordinated care plans with/ for clients and complete the Ontario Common Assessment of Need (OCAN) and other assessments as required
- Collaborate with other systems, organizations and individuals from courts, probation, safe beds, hospital and community to ensure a well-coordinated service system
- Record client status/progress using the appropriate documentation system
- Plan and facilitate group activities/events to promote service user engagement/participation, development of social networks and skills acquisition.

**Summary of Qualifications**:

- A combination of a post-secondary degree or diploma with 4 years direct experience in the delivery of community mental health services
- Sound theoretical and practical knowledge of mental illnesses and addictions
- Sound clinical knowledge and understanding of the client population and demonstrated ability to work independently and effectively with individuals with serious mental illness, addictions and complex needs
- Demonstrated ability to provide holistic and comprehensive case management services to all clients including initial and ongoing assessments, goal setting, short and long-term case
- Plan development, crisis intervention, progress monitoring, individual money management,
- Tenant education, advocacy and referrals
- Knowledge of case management and harm reduction principles, theory and practice
- Demonstrated ability to use problem-solving techniques to identify and assess client needs and develop appropriate intervention strategies
- Demonstrated ability to engage in a meaningful relationship with a broad range of clients, including those who are resistant
- Skillful in assertive outreach and follow-up using a flexible approach to support/assist clients in remaining engaged
- Excellent knowledge of community resources and demonstrated ability to negotiate with others on behalf of clients
- Excellent communication and interpersonal skills
- Excellent clinical judgment and decision-making skills including a keen awareness of client-clinician boundary issues
- Experience in working within a multidisciplinary team
- Knowledge of and commitment to an Anti-Racism Anti-Oppression framework as well as an ability to articulate and implement Recovery Philosophies
- Proficient in MS Office, and OCAN documentation

**Other Requirements and Working conditions**:

- Conduct visits in the clients' homes, hostels, hospitals and ot

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