Mental Health Case Manager

2 weeks ago

Toronto, Canada Madison Community Services Full time

**Madison Community Services**

**POSITION TITLE**: **Mental Health Case Manager - 1 Year Contract (Amharic)**

**REPORTS TO**: **Program Manager, Case Management Programs**

**Position Description**
Madison Community Services (Madison) is a non-profit agency whose mission is to promote independence, health, recovery, and community integration of persons with mental health challenges through the provision of case management, supportive housing and a broad range of other programs and services.

***:
Mental Health Case Managers (MHCM) provide direct service and support to clients in Madison’s Case Management program. Reporting to the Program Manager, the Amharic
- speaking MHCM is responsible for providing recovery-oriented supports to clients in the following areas: needs identification, individualized assessment and planning, direct service provision, coordination and support, referral, monitoring, evaluation, and advocacy.

**DUTIES, RESPONSIBILITIES, AND RELATED TASKS**
- Assist in the planning, implementation and evaluation of supports and services.
- Comply with agency policies, standards, guidelines and procedures.
- Work from a recovery and culture-sensitive framework in achieving the organization’s mission.
- Assist in client screening and intake.
- Complete assessments that identify clients’ needs, priorities and abilities through information obtained from the client, their formal and informal supports and the referral source using agency and funder tools.
- Maintain client files and documentation as per agency policies, procedures, standards, guidelines and legal framework.
- Timely provision of reports as required or requested.
- Assist clients in identifying and advocating for their civil, legal, housing and other rights.
- Maintain confidentiality and comply with agency standards and all applicable legislation.
- Facilitate access to desired and needed services and resources, including community supports, social recreational supports, crisis intervention and treatment, among others.
- Collaborate with community service providers.
- Perform other related duties as assigned by the Program Manager or designate in the absence of the Program Manager.
- Hours of work are Monday to Friday, 9 am-5 pm, with occasional “on call” outside of these hours as required.
- Madison is a unionized employer and this is a unionized position; CUPE Local 3798-01
- Travel throughout Madison’s catchment boundaries to provide community based supports to clients.
- Participate in regular supervision with Program Manager.

**QUALIFICATIONS, KNOWLEDGE AND SKILLS**
- University degree relevant to mental health & addictions case management is preferred.
- Relevant diploma or certificate coupled with 3 years of experience in related adult mental health and case management is required.
- Strong written and verbal Amharic and English communication skills.
- Group program development and facilitation is an asset.
- Able to work effectively independently, as well as part of a team.
- Demonstrated interpersonal and networking skills.
- Specific knowledge of community resources connected to the provision of mental health and related services available in Toronto is an asset.
- Competency in recovery-oriented and anti-oppressive practice.
- Knowledge of and proficiency in current approaches for adult mental health and addictions, harm reduction and client-centered principles.
- Demonstrated knowledge and understanding of the mental health system, including resources and services, to enable positive outcomes for clients and family members.
- Good understanding of and sensitivity to social and cultural diversity.
- Demonstrated skills in assessment, planning, and problem-solving strategies.
- Use of appropriate skills and resources to intervene with aggressive behaviour and suicidal behaviour to maintain safety for all individuals.
- Knowledge of mental illness, medications and ability to assist clients with symptom management and medication advocacy as required.
- Good understanding of relevant provincial, and local legislation and government policies, procedures and practices pertaining to services provided by the agency.
- Competency in the provision of services offered by Madison.
- Demonstrates diplomacy and negotiation skills in client and system advocacy.
- Knowledge of coaching approaches.
- Demonstrated strong computer skills.
- Training in CPR, First Aid and ASIST is an asset.
- Vulnerable Sector Background Check/Clearance required.

Application deadline: 2023-12-17
Expected start date: 2024-01-02

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Salary**: $25.00-$26.00 per hour

Expected hours: 40 per week

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

**Language**:

- Amharic (required)

Work Location: In person

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