Team Lead, Loan Administration, Residential Services

4 weeks ago

Toronto, Canada CMLS Financial Full time

**Team Lead, Loan Administration, Residential Services**:
**Calgary, AB or Toronto, ON**

**Salary Range**:$65,000 - $75,000/yr

CMLS Financial is looking for a Team Lead, Loan Administration to join our growing team.
- _The Team Lead, Loan Administration, will work in partnership with the Manager, Administration and is responsible to provide daily oversight and leadership in the day-to-day management of the Loan Administration team. Join our incredibly professional, dynamic, and fun crew - and lead your team in the delivery of operational excellence to meet our customers’ everyday mortgage needs.

**In this role, you will**:

- Effectively oversee workforce management (i.e., manage scheduling, volumes, day to day work assignments, workload balance, support team coverage)
- Lead and coach a team of Loan and General Administrators in their day-to-day performance of administrative functions. (Coach and guide, 1:1’s, provide feedback, and support on-the-job/in-role training and development)
- Lead by example to promote a professional and motivated team environment, focused on success for the team and individuals
- Demonstrate professionalism, judgment, and integrity in daily operations
- Resolve escalations, errors, and day to day challenges related to department responsibilities (escalate to manager as needed)
- Collaborate and partner with other departments to support daily operations
- Protect private and confidential information
- Makes recommendations on best practices and opportunities to improve internal processes and procedures
- Work with the QA and Training Specialists to onboard and train new and existing employees, identify gaps in process, and seek continuous improvement opportunities

**This role is for you if you have**:

- 2+ years in residential mortgage administration and/or servicing
- 2+ years proven leadership experience
- Post secondary degree or related work experience
- Effective communicator and collaborator
- Experience leading others with authenticity and courage
- Excellent problem-solving skills
- The ability to embrace and adapt easily to change
- The ability to thrive in a team-oriented, fast-paced environment
- Strong organizational and time management skills, with the ability to manage multiple priorities
- A proactive personality who takes initiative and can work independently
- High attention to detail

**Benefits and Perks**

Some of the benefits we offer at CMLS are:

- Health and Wellness Spending Accounts
- Health, Drug, Vision, and Dental benefits
- Paid vacation, sick days, and personal days (in addition to all civil and statutory holidays)
- RRSP Matching Program
- Maternity / Parental Leave Top Up Program
- Discounted gym memberships
- Travel assistance and EAP
- Business Casual dress code
- Company social events + sport teams
- Hybrid work arrangements and telecommuting opportunities
- And more

**Who are we?**:
Established in 1974, CMLS Financial is the leading provider of capital solutions for commercial property owners, developers and real estate investors. We have over 50 years of experience, 30,000 clients, $35 billion in assets under administration, and offices coast to coast. Some of Canada's most prominent banks, investment managers, insurance companies, and pension funds rely on CMLS Financial for a variety of critically important mortgage services. What sets us apart is our customer forward approach. Building on our solid foundation of financial strength and experience, we continue to deliver unparalleled capital solutions for all our clients needs.

**You will love working here**

Employees tell us that they love that we strike the balance in creating an incredibly professional, yet dynamic and enjoyable corporate culture. We work in a fluid and fast-paced environment that is supportive of energetic and motivated individuals who pride themselves on being flexible and results-driven. Our employees gain valuable industry exposure, lots of learning opportunities, and truly impact the business. We are committed to providing our people with a challenging and rewarding career because our employees are what set us apart and **we know it.**

**We want to hear from you

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