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Team Lead, Residential Leasing
2 weeks ago
Team Lead, Residential Leasing
Permanent, full time
Location: North York
Salary: $75k
Perks:
- Great Benefits
- Continuous training
- Compeitive pay
Main Responsibilities:
- Training, onboarding & development of all team members (Residential Leasing Specialist and on-site Residential Operation employees).
- Provide administrative support to the Leasing team.
- Delegate in-house leasing with on-site Residential Operations team members.
- Quarterly training with on-site team members on “basics” of systems.
- Provide day-to-day support for Residential Leasing Specialists and Resident Managers.
- Facilitate onboarding and continued training requirements of all leasing team members in accordance with company policies and procedures.
- Determine leasing opportunities for Residential Leasing Specialists and work on goal setting, as well as improving the performance of each team member.
- Manage Leasing challenges in respect to specific units, properties, portfolios, regions, etc.
- Collaborate with the Residential Operations team in relation to the leasing workflow.
- Participate in regular building walk-throughs and inspections; provide feedback to Senior Manager, Residential Leasing, and work closely with the Residential Operations Team on solving identified concerns or opportunities.
- Assisting with challenging applications, clients, admin-related support, etc. for the Leasing & Marketing team and the on-site Residential Operations team. Work closely with both departments throughout the lead-to-lease process.
- Assist with on-site leasing when required within the following areas:
- Prepare monthly and weekly price & promotion recommendations. Input all recommendations into the appropriate systems.
- Create a monthly open house schedule by identifying high-vacancy properties.
- Strategically schedule based on suite completion times for short-turnover times.
- Ensure weekly leasing reports are updated.
- Confirm the required reporting is submitted to Senior Manager, Residential Leasing.
- Complete suite & building inspection reports.
- Submit weekly leasing summary reports to Senior Manager, Residential Leasing.
- Oversees submissions of required quarterly and monthly reports as well as market surveys.
- Compiles information related to marketing requests and changes and reports to leasing & marketing manager.
- Additional duties assigned by Senior Manager, Residential Leasing.
Qualifications:
- Post-secondary degree or diploma is required.
- Prior leasing experience preferred.
- Prior customer service experience preferred.
- Prior property management or real estate experience preferred.
- Support our values of Honesty, Integrity, Respect, and Trust.
- Excellent organizational skills and attention to detail.
- Superior verbal and written communication skills.
- Problem solving skills.
- Ability to interact and develop cooperative relationships at all levels.
- Ability to work under pressure and possess good judgement.
- Vehicle Required
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