Team Lead, Customer Care, Residential Servicing

4 weeks ago

Toronto, Canada CMLS Financial Full time

**Team Lead, Customer Care, Residential Servicing**:
**Salary**:$60,000 - $70,000/yr**:
**Toronto, ON or Calgary, AB**:
CMLS Financial is looking for a Team Lead, Customer Care to join our growing team.

The Team Lead, Customer Care, will work closely with the Manager, Customer Experience, and is responsible to provide operational and leadership excellence in the day-to-day management of the Calgary Customer Care Team. Join our incredibly professional, dynamic, and fun crew - and lead your team in the delivery of exceptional customer service to meet our customers’ everyday mortgage needs.

**Roles and Responsibilities**:

- Lead and coach a team of Customer Service Specialists in their day-to-day customer interactions. (Coach and guide, review QA results, live monitor, provide feedback, and support on-the-job/in-role training and development)
- Demonstrate professionalism, judgment, and integrity in daily operations
- Manage and resolve customer concerns or escalations
- Work with the QA and Training Specialists to onboard and train new and existing employees, identify gaps in process, and seek continuous improvement opportunities

**This role is for you if you have**:

- 2+ years in residential mortgage servicing
- 1+ years proven leadership experience
- Post secondary degree or related work experience
- Effective communication and collaboration skills
- Ability to lead others with authenticity and courage
- Excellent problem-solving skills
- Thrive in a team-oriented, fast-paced environment
- Strong organizational and time management skills, with the ability to manage multiple priorities
- Takes initiative and can work independently
- High attention to detail

**Benefits and Perks**:
**Some of the benefits we offer at CMLS are**:

- Health and Wellness Spending Accounts
- Health, Drug, Vision, and Dental benefits
- Paid vacation, sick days, and personal days (in addition to all civil and statutory holidays)
- RRSP Matching Program
- Maternity / Parental Leave Top Up Program
- Discounted gym memberships
- Travel assistance and EAP
- Business Casual dress code
- Company social events + sport teams
- Hybrid work arrangements and telecommuting opportunities
- And more

**Who are we?**

**Established in 1974, CMLS Financial is the leading provider of capital solutions for commercial property owners, developers and real estate investors. We have over 45 years of experience, 20,000 clients, $25 billion in assets under administration, and offices coast to coast. Some of Canada's most prominent banks, investment managers, insurance companies, and pension funds rely on CMLS Financial for a variety of critically important mortgage services. What sets us apart is our customer forward approach. Building on our solid foundation of financial strength and experience, we continue to deliver unparalleled capital solutions for all our clients needs.**:
**You will love working here**:
**Employees tell us that they love that we strike the balance in creating an incredibly professional, yet dynamic and enjoyable corporate culture. We work in a fluid and fast-paced environment that is supportive of energetic and motivated individuals who pride themselves on being flexible and results-driven. Our employees gain valuable industry exposure, lots of learning opportunities, and truly impact the business. We are committed to providing our people with a challenging and rewarding career because our employees are what set us apart and we know it.**:
**We want to hear from you**:

  • Customer Care Team Lead

    4 days ago

    Toronto, Canada Menkes Developments Ltd. Full time

    **Overview**: We are seeking a dedicated Customer Service Team Lead to join our dynamic team. The primary purpose of the role is to act as the lead representative of the on-site Customer Care Team providing technical support to both Team members and responding to purchasers in accordance with the Company’s standards of customer...

  • Customer Care Team Lead

    3 days ago

    Toronto, Canada Menkes Full time

    Posted In: Customer Care - About The JobThe primary purpose of the role is to act as the lead representative of the on-site Customer Care Team providing technical support to both Team members and responding to purchasers in accordance with the Company’s standards of customer service. **Responsibilities**: - Coach and provide support to Customer Care...

  • Customer Care Team Lead

    1 week ago

    Toronto, Ontario, Canada Menkes Full time

    Posted In: Customer Care About The JobThe primary purpose of the role is to act as the lead representative of the onsite Customer Care Team providing technical support to both Team members and responding to purchasers in accordance with the Company's standards of customer service.Responsibilities: Coach and provide support to Customer Care Representatives...

  • Concierge/security Guard

    2 months ago

    Toronto, Canada Elite Residential Concierge Services Inc. Full time

    About Us: A team of 750+ employees are the backbone of Elite Residential and we proudly collaborate as a family across locations to deliver superior and best-in-class services to our clients. Being a leader in the security and concierge industry, we invite professionals, both young and experienced, to come and live the Elite Experience while transforming...

  • Concierge/security Guard

    3 weeks ago

    Toronto, Canada Elite Residential Concierge Services Inc. Full time

    About Us: A team of 750+ employees are the backbone of Elite Residential and we proudly collaborate as a family across locations to deliver superior and best-in-class services to our clients. Being a leader in the security and concierge industry, we invite professionals, both young and experienced, to come and live the Elite Experience while transforming...

  • Residential Leasing Team Lead

    1 week ago

    Toronto, Ontario, Canada Sterling Karamar Property Management Full time

    PurposeThe Team Lead, Residential Leasing II will be responsible for delivering an effective leasing program to maximize revenue and deliver exceptional customer experience for an assigned client portfolio. They will facilitate all onboarding/training initiatives of the SKPM leasing program and will lead the onsite leasing team functions within a client...

  • Team Lead, Residential Leasing

    2 weeks ago

    Toronto, Canada Bevertec Full time

    Are you passionate about real estate and dedicated to providing exceptional service in residential leasing? We're seeking a dynamic and driven individual to join our clients team as a Team Lead, Residential Leasing. As the residential leasing manager, you'll play a pivotal role in leading a team to success, overseeing leasing activities, maintaining tenant...

  • Residential Customer Care Representative

    1 week ago

    Toronto, Ontario, Canada Menkes Developments Ltd. Full time

    Customer Care Representative Role - Ref # RESPONSIBILITIES:Based at the Customer Care Site Offices for the two projects, the key responsibilities of this role are:Perform Quality Assurance, Pre-Delivery, Delivery, 30-day, year-end and Warranty Service Inspections. Provide followup and issue resolution with clients. Make assessments on requests for warranty...

  • Team Lead, Residential Leasing

    3 weeks ago

    Toronto, Canada Clarity Hiring Full time

    Team Lead, Residential Leasing Permanent, full timeNorth YorkMain Responsibilities: Training, onboarding & development of all team members (Residential Leasing Specialist and on-site Residential Operation employees).Provide administrative support to the Leasing team.Delegate in-house leasing with on-site Residential Operations team members.Quarterly...

  • Team Lead, Customer Care

    2 months ago

    Toronto, Canada Roadpost Full time

    Company Overview Roadpost is a leading provider of mobile satellite solutions, and the partner of choice for thousands of individuals that work or travel beyond the limits of terrestrial or cellular coverage. From private and public sector employers who need to connect and protect employees at remote worksites, to backcountry adventurers and...

  • Team Lead, Customer Care

    3 weeks ago

    Toronto, Canada Roadpost Full time

    Company Overview Roadpost is a leading provider of mobile satellite solutions, and the partner of choice for thousands of individuals that work or travel beyond the limits of terrestrial or cellular coverage. From private and public sector employers who need to connect and protect employees at remote worksites, to backcountry adventurers and...

  • Customer Service Care Coordinator

    1 week ago

    Toronto, Ontario, Canada TalentSphere Staffing Solutions Full time $70,000 - $80,000

    Customer Care Coordinator – High-Rise Residential Construction Location: North York, Ontario Compensation: $70K-$80K plus package Job Overview: We are looking for an experienced Customer Care Coordinator to join our customer service department in North York, specializing in high-rise residential construction. The ideal candidate will have a strong...

  • Team Lead, Loan Administration, Residential Services

    4 weeks ago

    Toronto, Canada CMLS Financial Full time

    **Team Lead, Loan Administration, Residential Services**: **Calgary, AB or Toronto, ON** **Salary Range**:$65,000 - $75,000/yr CMLS Financial is looking for a Team Lead, Loan Administration to join our growing team. - _The Team Lead, Loan Administration, will work in partnership with the Manager, Administration and is responsible to provide daily oversight...

  • Team Lead, Loan Administration, Residential Services

    3 weeks ago

    Toronto, Canada CMLS Financial Full time

    **Team Lead, Loan Administration, Residential Services**: **Calgary, AB or Toronto, ON** **Salary Range**:$65,000 - $75,000/yr CMLS Financial is looking for a Team Lead, Loan Administration to join our growing team. - _The Team Lead, Loan Administration, will work in partnership with the Manager, Administration and is responsible to provide daily oversight...

  • Coordinator/team Lead

    3 weeks ago

    Toronto, Canada TEAM DFF Full time

    Coordinator/Team Lead Role and Responsibilities The Coordinator/Team Lead is responsible for the daily operations of the home. Leading a small team of personal support workers supporting a young man in his own home. You are responsible for attending to hiring, training, supervising and leading a team of dedicated associates and staffing supports. The...

  • Residential Leasing Team Lead

    1 week ago

    Toronto, Canada Sterling Karamar Property Management Full time

    Purpose The Team Lead, Residential Leasing II will be responsible for delivering an effective leasing program to maximize revenue and deliver exceptional customer experience for an assigned client portfolio. They will facilitate all onboarding/training initiatives of the SKPM leasing program and will lead the onsite leasing team functions within a client...

  • Coordinator/team Lead

    1 week ago

    Toronto, Ontario, Canada TEAM DFF Full time

    Coordinator/Team LeadRole and ResponsibilitiesThe Coordinator/Team Lead is responsible for the daily operations of the home. Leading a small team of personal support workers supporting a young man in his own home. You are responsible for attending to hiring, training, supervising and leading a team of dedicated associates and staffing supports. The...

  • Manager and Team Lead, Third Party Residential

    3 weeks ago

    Toronto, Canada First National Financial Full time

    We are hiring a Manager within our Third Party Residential Underwriting - BMO Broker Edge (BMBE) team! **The Role**: The Third Party Residential Underwriting Division, as a Division of First National Financial provides underwriting expertise and services on behalf of other financial institutions to the Canadian Mortgage Broker channel. **Reporting To**:...

  • Residential Customer Care Administrator/ Specialist

    4 weeks ago

    Toronto, Canada Harbinger Network Inc Full time

    Work with some of top developer / builders in Toronto/GTA. We have multiple opportunities for Customer Care professionals (Administrators/Specialists/Manager) with experience in high rise residential projects. Reach out directly for more details on roles/locations. The Customer Care Administrator acts as the first point of contact for homeowners, from...

  • Customer Care Coordinator

    1 week ago

    Toronto, Ontario, Canada TalentSphere Staffing Solutions Full time

    Customer Care Coordinator – High-Rise Residential ConstructionLocation: North York, OntarioCompensation: $70K-$80K plus packageJob Overview: We are looking for an experienced Customer Care Coordinator to join our customer service department in North York, specializing in high-rise residential construction. The ideal candidate will have a strong background...