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Bilingual Customer Service Representative

4 months ago

Guelph, Canada Ontario Universities' Application Centre Full time

**Bilingual Customer Service Representative (Job B-193)**

**Job Type**: Salaried one-year contract with benefits

The OUAC values equity, diversity and inclusion and believes that every person has a right to equal treatment. We are strengthened by diverse backgrounds, perspectives and experiences. We have equitable and accessible employment practices, based on the principles specified in Ontario legislation (Human Rights Code and Accessibility for Ontarians with Disabilities Act [AODA]). Accommodations for job applicants with disabilities are available upon request.

**If you are bilingual, willing to learn, and eager to play a supporting role in helping people start a new chapter in their life, we would love to hear from you**

**Responsibilities**:

- Providing internal administrative support

**Qualifications Sought**:

- Excellent oral and written communication skills in English and French
- Minimum two years’ experience in a customer service environment
- Post-secondary education
- Efficient internet and computer skills
- Knowledge of the Ontario university system is an asset

**Abilities/Skills**:

- Ability to absorb and retain large amounts of information
- Effective listening and speaking skills; diplomacy, tact, patience and professionalism are essential
- Ability to explain complex processes and procedures in a clear, concise and consistent manner
- Strong organizational and analytical skills
- Ability to work in fast-paced environment

**Hours of Work**:

- Monday through Friday, 4 ½ days per week
- Additional hours may be necessary during peak periods

Hybrid remote work arrangements may be available after the probationary period.

**Job Type**: Fixed term contract
Contract length: 12 months

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program

Schedule:

- Monday to Friday

**Language**:

- French (required)

Work Location: In person

Application deadline: 2024-06-17