Customer Service Representative

5 months ago

Guelph, Canada UPI Energy FS Full time

Customer Service Representative - UPI Energy FS - Guelph, ON

GROWMARK is an agricultural cooperative serving cooperatives, retailers, businesses, and customers in Canada and the U.S. We provide customers with fuels, lubricants, crop nutrients, crop protection products, seed, construction services, equipment, and grain marketing assistance. In addition, GROWMARK owns FS PARTNERS and UPI Energy FS, as well as the FS trademark used by affiliated member cooperatives. GROWMARK is large enough to offer solid career opportunities, but small enough to provide a family-oriented, welcoming environment and great benefits.

**General**
**Accountability***:

- The Customer Service Representative is responsible for ensuring that all incoming calls are received and directed appropriately and on a timely basis. The incumbent is also responsible for greeting facility guests and for handling incoming calls in a professional manner, including customer account inquiries, pricing questions and product orders. In addition, the Customer Service Representative processes customer payments and performs administrative functions as directed.

**Reports**
**To**: Supervisor, Customer Service or Branch Manager

**Specific**
**Accountabilities***:

- Receives in-coming telephone calls in a pleasant and professional manner, and minimizes the amount of time the caller waits and the number of people the caller is directed to.
- Greets customers and guests in a pleasant and professional manner.
- Handles customer account inquiries, pricing questions, and product orders.
- Manages requests for new account setups and closures.
- Acts as a liaison between the customer and the appropriate field personnel.
- Processes customer payments in accordance to Payment Card Industry Data Security Standards, and responsible for closing the POS system on a daily basis.
- Prepares customer credit notes.
- Conducts outgoing customer calls as assigned.
- Ordering of supplies for the office: Staples, Xerox, etc.
- Receives courier and special delivery packages and notifies appropriate personnel of their arrival.
- Provides assistance to service and regulations for administrative support.
- Sorts and distributes mail on a timely basis.
- Maintains confidential records, as assigned.
- Maintains all files in current and organized manner.
- Understands and complies with the established Health and Safety and environmental policies and procedures.
- Other duties as assigned.

**Working**
**Conditions***:

- Indoors in an air conditioned environment, with mínimal physical effort required. The position answers a considerable number of calls per hour.**Requirements**:

- To perform this job successfully, an individual must be able to perform each specific accountability satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform specific accountabilities.- Secondary school diploma (minimum)
- Word processing / Excel skills
- Strong organizational skills and attention to detail
- Professional telephone skills and ability to provide high level of customer service.

**Disclaimer***:

- The above statements are intended to describe the general nature and level of work being performed by people assigned to the classification. They are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required of personnel so classified.
- GROWMARK, Inc. strives to provide a benefits package that delivers competitive pay for performance, recognizes your dedication to our mission and helps us attract and retain the highest caliber of talent. The cornerstone of our benefits package is the company funded health and dental plan for full time employees, as well as an employer matched defined contribution pension plan, along with life and disability insurance.

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