Service Manager

1 month ago


Nanaimo, Canada Yellow Submarine Plumbing & Rooter Full time

Are you a motivated and organized individual with a passion for leadership and customer service? Are you looking for a rewarding career in the plumbing industry with opportunities for growth and development? We are seeking a dedicated Service Manager to join our team on beautiful Vancouver Island.

**What We Offer**:
**Competitive Salary**: Earn a competitive salary while you learn and grow within the company.

**Performance-Based Bonuses**: Enjoy bonus compensation based on your team's performance and achievements.

**Comprehensive Benefits**: Take advantage of medical insurance, paid training, and a supportive work culture.

**Career Advancement**: Develop your leadership skills and advance your career with opportunities to move into a full Service Manager role.

**Mentorship & Training**: Receive comprehensive training and ongoing mentorship from experienced professionals.

**About the Role**:
**Field Experience First**: Begin your journey in the field alongside our experienced plumbers, learning our processes, techniques, and customer service standards firsthand.

**Learn the Ropes**: Gain hands-on experience in all aspects of service management, including scheduling, dispatching, customer service, and technician supervision.

**Team Leadership**:Assist in leading and motivating a team of skilled plumbers, providing guidance and support.

**Customer Focus**: Ensure exceptional customer service and build strong relationships with clients.

**Operational Efficiency**: Contribute to the efficient operation of the service department, optimizing schedules and maximizing productivity.

**Qualifications**:
**Plumbing Knowledge**: A plumbing license and gas ticket is an asset

**Strong Communication Skills**: Excellent communication and interpersonal skills are essential.

**Leadership Potential**: Demonstrated leadership qualities or a desire to develop leadership skills.

**Customer Service Orientation**: A passion for providing outstanding customer service.

**Coach-ability and a Growth Mindset**: Eagerness to learn, receive feedback, and continuously improve.

Pay: $59,244.02-$120,142.70 per year

Additional pay:

- Bonus pay
- Commission pay

**Benefits**:

- Company car
- Company events
- Dental care
- Extended health care
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

**Experience**:

- Plumbing: 5 years (required)
- Customer service: 1 year (required)
- Mechanical knowledge: 1 year (required)
- Team management: 1 year (required)

Work Location: In person


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