Manager - Service

3 days ago


Nanaimo, Canada nland Truck & Equipment Full time

**DRIVE YOUR CAREER WITH INLAND**
- Inland Truck & Equipment is an industry leader in the heavy-duty truck & equipment sales, service, and parts marketplace. As a rapidly growing company with over 1700 employees across 44 locations in North America, Inland offers exciting employment opportunities that can help you drive your future

This position is located at our sales and service dealership in Nanaimo, BC.

**THE OPPORTUNITY**
- The Service Manager is a part of the dealership leadership team and will be responsible for running an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives and maintenance of all service records. This position also ensures that the daily inventory of technicians’ time is consistently sold to service customers.

**YOUR RESPONSIBILITIES**Forecasts goals and objectives for the department and strives to meet them.
Establishes and maintains good working relationships with customers to encourage repeat and referral business
Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys
Prepares and administers an annual operating budget for the service department.
Maintains open communications and good relationships with other department personnel - Parts, Body Shop, Sales, Administration, and Credit. Strives for harmony and teamwork within the department and with all other departments.
Maintains reporting systems required by general management
Reviews and initials all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations
Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality
Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.
Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience and handles any customer issues promptly
Ensures the safety of all employees by:

Maintains the company’s service vehicles by:

Ensuring that the vehicles are in good, safe running order
Ensuring that regular maintenance service is performed on the vehicles and that maintenance records are kept.
- Supervisory Responsibilities:

- Supervises the Service Advisors, and Equipment and Truck Technicians
Hiring, training, motivating and monitoring the performance of all service department staff
Ensuring every employee has a thorough understanding of his or her duties and responsibilities;
Monitoring service department employees' daily productivity reports and corresponding payroll records.
- **WHAT WE LOOK FOR**High school diploma or general education degree (GED) essential
Post-secondary diploma or trades certification in a related field preferred
Heavy duty truck/equipment technical knowledge
Three years related experience and/or training
Ability to read, analyze and interpret financial reports
Strong leadership skills
Excellent customer relations skills
Strong business ethics with a professional approach at all times
Functions well with large volume and fast-paced work environment
Valid Driver’s License
Periodically lift up to 25 kgs or 50 lbs
- **PAY RANGE**The salary range for this position is between $90,000 - $110,000, based on experience
- **CANADA BENEFITS PACKAGE**
- Our employees receive a generous benefits package including:

- Extended Medical (including Vision)
Dental
Prescription benefits
RRSP with employer matching program
Long Term and Short Term Disability
Life Insurance and Accidental Death and Dismemberment Insurance
Paid Time Off
On-going training opportunities
Annual boot allowance


  • Service Advisor

    2 weeks ago


    Nanaimo, Canada Midas Auto Service Full time

    **Job Types**: Full-time, Permanent **Salary**: $75,000.00-$80,000.00 per year **Benefits**: - Casual dress - Dental care - Disability insurance - Extended health care - Life insurance - RRSP match - Vision care Flexible Language Requirement: - English not required Schedule: - 8 hour shift Supplemental pay types: - Bonus pay Ability to...


  • Nanaimo, Canada BC Public Service Full time

    Posting Title - BAND 1 - Store Manager, Cannabis Operations - Position Classification - Band 1 - Union - N/A - Work Options - On-Site - Location - Nanaimo, BC V9T 6L8 CA (Primary) - Salary Range - $65,300.21 to $93,100.19 annually - Close Date - 2/12/2025 - Job Type - Temporary Assignment (TA) - Temporary End Date - Ministry/Organization - BC Public Service...

  • Division Manager

    2 weeks ago


    Nanaimo, Canada Serenity Transfer Service Ltd. Full time

    Are you an emotionally and physically strong individual? Interested in a unique work opportunity? Serenity Transfer Service Ltd is seeking a Division Manager in Nanaimo, BC, and the surrounding area! This position is a part time/casual position with the opportunity for more structured hours as you develop your team. While hours are not guaranteed, this job...

  • Service Manager

    2 weeks ago


    Nanaimo, Canada Yellow Submarine Plumbing & Rooter Full time

    Are you a motivated and organized individual with a passion for leadership and customer service? Are you looking for a rewarding career in the plumbing industry with opportunities for growth and development? We are seeking a dedicated Service Manager to join our team on beautiful Vancouver Island. **What We Offer**: **Competitive Salary**: Earn a...

  • Division Manager

    3 weeks ago


    Nanaimo, Canada Serenity Transfer Service Ltd. Full time

    Are you an emotionally and physically strong individual? Interested in a unique work opportunity? Serenity Transfer Service Ltd is seeking a Division Manager in Nanaimo, BC! This position is casual with the opportunity for more structured hours as you develop with your team. While hours are not guaranteed, this job is an excellent way to build experience in...

  • Service Manager

    2 weeks ago


    Nanaimo, Canada Peterbilt Pacific Full time

    The Service Manager is responsible for overall customer service and maintains effective and efficient shop operations. At Peterbilt Pacific, we strive to conduct our business as a well-respected organization; with integrity, excellence, productivity, and a positive attitude as our core values. We strive to have the highest care for our people, customers,...

  • Service Manager

    1 week ago


    Nanaimo, Canada Berk's Intertruck Full time

    Berk’s Intertruck Ltd, acquired in 2021 by Pacific Coast Heavy Truck Group, has been serving the needs of their customers for over 45 years. They have five locations on Vancouver Island in Nanaimo, Duke Point, Duncan, Port Alberni, and Langford (Victoria). Berk’s is the authorized dealer for Volvo Heavy Trucks and Isuzu Trucks and in addition, the...


  • Nanaimo, Canada Regional District of Nanaimo Full time

    **Notice of Employment Opportunity** **Manager, Wastewater Services**: **ABOUT THE ROLE** The Regional District of Nanaimo is seeking a Manager, Wastewater Services in the Regional and Community Utilities Department. Reporting to the General Manager, Regional and Community Utilities, the Manager, Wastewater Services leads staff to achieve the strategic and...

  • Food Service Manager

    3 weeks ago


    Nanaimo, Canada Landmark Cinemas Full time

    **WHO WE ARE**: At Landmark Cinemas, we are the Cast & Crew of Canada’s second largest motion picture, theatre exhibition company, and WE love movies as much as YOU love movies. But it’s more than just a movie. That’s why our Cast & Crew are valuable and why we are always focused on creating an exceptional movie experience for our Guests; why the...


  • Nanaimo, Canada GCOC Full time

    **Service Center Manager (SCM) Central Nanaimo Location **What you’ll do** As a Service Center Manager, you will blend technical and management skills to lead, develop and train others in providing superior customer service. You’ll be on the move, interacting with your team and customers to find the best solutions for their vehicle’s needs while...


  • Nanaimo, Canada NANAIMO CHRYSLER Full time

    Are you an accomplished Automotive Service Manager looking for the next challenge? Are you a top producer who builds a skilled team that works hard and has fun? Would you like to enjoy all that life brings living on Vancouver Island? The Harris Auto Group & Nanaimo Chrysler have what you are looking for. Our Service Manager position has one of the most...


  • Nanaimo, Canada Regional District of Nanaimo Full time

    **Manager, Emergency Services**: The Regional District of Nanaimo (RDN) is situated within the traditional territory of several First Nations, including three that have reserves within the region: Snuneymuxw, Snaw‐Naw‐As and Qualicum. The RDN recognizes the rich cultural history of these First Nations and is committed to developing positive working...


  • Nanaimo, Canada Galaxy Motors Full time

    **Overview** **Responsibilities** - Supervise and manage the service department staff, including mechanics and service advisors. - Ensure efficient workflow in the repair shop while maintaining high-quality standards. - Provide exceptional customer service by addressing customer inquiries and concerns promptly. - Conduct regular training sessions for staff...


  • Nanaimo, Canada NANAIMO CHRYSLER Full time

    Looking for a challenge in the automotive industry? Our thriving auto group on Vancouver Island is seeking a talented Service Manager to join our team! As the Service Manager, you will be responsible for growing our business while maintaining a tight expense structure. You will oversee the daily operations of our service department, including customer...


  • Nanaimo, Canada NANAIMO CHRYSLER Full time

    Looking for a challenge in the automotive industry? Our thriving auto group on Vancouver Island is seeking a talented Service Manager to join our team! As the Service Manager, you will be responsible for growing our business while maintaining a tight expense structure. You will oversee the daily operations of our service department, including customer...


  • Nanaimo, Canada Maximus Full time

    Company Profile: We offer a comprehensive benefits package, competitive salary, a wonderful team-based working environment, and an opportunity to work with a great team of people who are dedicated to helping and making a difference in people's lives **Job Description**: **Role Summary** The Service Delivery Manager spends their days working intensively...


  • Nanaimo, Canada Tourism Nanaimo Full time

    **Job Summary** **Key Responsibilities**: - **Leadership**: Manage VIC staff and collaborate with the Executive team to implement effective employee processes and resources for service execution. Facilitate training, FAM’s and create an inclusive, welcoming environment for staff. - **Scheduling & Budgeting**:Oversee monthly schedules and budgets,...


  • Nanaimo, Canada Courtyard By Marriott Nanaimo Full time

    **Guest Services Manager** **Reports to: General Manager** Position Summary: This individual is responsible for the front office operations and respective staff. The Manager is responsible for lodging operations, reconciling lodging inventory issues that arise and resolving lodging type conflicts, coaching and counseling staff, managing guest’s requests,...


  • Nanaimo, British Columbia, Canada JRoss Hospitality Recruiters Full time

    About the RoleThis is an exciting opportunity for a skilled hospitality leader to join our team as Hotel Operations Manager. In this role, you will be responsible for overseeing all aspects of hotel operations, including front desk management, housekeeping, maintenance, and guest satisfaction.Key Skills and QualificationsLeadership Experience: Previous...


  • Nanaimo, Canada Regional District of Nanaimo Full time

    **Manager, Parks Services**: The Regional District of Nanaimo (RDN) is situated within the traditional territory of several First Nations, including three that have lands within the region: Snuneymuxw, Snaw-Naw-As and Qualicum. The RDN recognizes the rich cultural history of these First Nations and is committed to developing positive working relationships to...