Service Centre Manager

5 months ago

Nanaimo, Canada GCOC Full time

**Service Center Manager (SCM) Central Nanaimo Location
**What you’ll do**

As a Service Center Manager, you will blend technical and management skills to lead, develop and train others in providing superior customer service. You’ll be on the move, interacting with your team and customers to find the best solutions for their vehicle’s needs while building loyalty. You will play a role in your team members’ success through effective coaching, development and holding technicians accountable for day-to-day performance.

SCM tasks include but are not limited to:

- Responsible for achieving monthly sales targets
- Maintain a high level of expectations for employees that are aligned with the company policies and procedures.
- Mentor, lead and train the team to optimize their development

**Day to Day operations**:

- Responsible for inventory management, including creating and receiving orders, store to store transfers, doing DIPS, daily inventory assessments, and monthly inventory counts.
- Labor management which includes adjusting schedules while maintaining effective labor productivity.
- Help maintain a clean, well-organized service center and facilitate a safe and secure working environment
- Provide superior customer service leadership consistently throughout the shop and organization.
- Deliver a positive experience to each guest with a warm and friendly genuine interaction with the intention to Build trust and win repeat, loyal customers for life.
- Other tasks and responsibilities as assigned

**Expected weekly Schedule**: Full Time Role 45 to 50 hrs weekly

**Bonus program**:Monthly manager bonus program based on performance

**Experience Required**:Minimum 2 Year Shop Experience & Management/Leadership Experience

**Job Types**: Full-time, Permanent

**Salary**: Competitive wage to be discussed in a interview setting.

**Benefits**:

- Company events
- Dental care
- Extended health care
- On-site parking

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift

**Experience**:

- service advisor: 1 year (preferred)
- Customer Service: 1 year (preferred)

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