Health Services Coordinator

2 weeks ago

Toronto, Canada LOFT Community Services Full time

**DATE**:April 26th, 2023

**LOCATION**: Toronto, ON - 416 Community Support for Women

**COMPENSATION**:$56,726 - $70,640 Annually Prorated

**CONTRACT DURATION**: 6 Months

LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving approximately 13,969 annually and providing 1,788 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice Award (NEOC) recipient.

To help fulfill our mission, LOFT is hiring a** Health Services Coordinator.**

**JOB SUMMARY**:
The Health Services Coordinator will provide primary health care services to members of the community who face barriers accessing mainstream health services due to varying factors including chronic mental health and addictions issues. The Health Services Coordinator will collaborate with the multidisciplinary staff within 416 Community Support for Women, other LOFT programs, partnering organizations and our partnering Physicians to provide comprehensive primary healthcare.

**WHAT YOU WILL DO**:

- Support connection to ongoing primary health care services:

- Promotion/education/counselling; history taking, screening, referral, and follow up for the health clinic.
- Provide services during regular and extended hours within the clinic and provide outreach services to those unable to access clinic for varying reasons.
- Monitor the ongoing needs of 416 clients attached to the clinic with chronic stable illnesses
- Work with primary health care and other supports to emphasize health promotion, education, and disease prevention, and recognizes the special risk factors (social, physical, psychological etc.) which may affect the health of clients.
- Ensure appropriate, comprehensive treatment is delivered by maintaining complete and accurate records using the electronic health record, participating in chart reviews and discussing problem cases.
- Participate in administrative activities. Arranging for needed external services on site such as nutrition, chiropodists as examples. Providing input into program development, delivery and evaluation; collecting statistical data as required by the agency; identifying areas of development with regards to policies, procedure and protocols; participating in staff, team and other committees; and, liaising with other institutions, organizations and health and social service professionals.
- To ensure continuous ongoing care of clients
- Client crisis intervention and prevention planning within the agency and on an outreach basis in a timely manner.
- Assist drop-in staff in attending to crises in an appropriate manner, as well as provide crises debriefing for staff involved in a timely manner.
- Increase access to primary health care and reduce avoidable hospitalizations and increase health and well-being.

**WHAT YOU BRING**:

- Experience as a case manager or health provider that has supported coordination of care Minimum Bachelor Degree
- Current CPR an asset
- Minimum three years related experience in providing support to vulnerable people with special needs including mental health and addiction, complex physical health challenges and severe social isolation.
- Demonstrated assessment skills
- A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills.
- An excellent understanding of harm reduction, recovery and psychosocial rehabilitation principles, the therapeutic relationship, and an ability to come to an agreement with clients on goals/priorities.
- Crisis intervention skills, with well-developed problem solving abilities and interpersonal skills.
- Good oral and written communication skills
- Proficiency in computer skills and data management including MS Word, Excel, client databases and assessments.
- Ability to deal discreetly and sensitivity with confidential issues.
- Knowledge of community resources and supports.
- Ability to work effectively as a part of a team and interact professionally with workers from a variety of health service providers across the continuum of care.
- Understanding of cultural competency and framework
- Knowledge of another language is an asset

We believe there are many different ways of developing skills, and we love diverse
experiences So even if you don’t “tick all the boxes” but think you’d thrive in this role, we encourage you to apply.

**_Note: _**_All LOFT employees are required to be COVID-19 vaccinated as a condition of hire in accordance with LOFT’s Vaccination Policy; unless they are employed in or work regularly with staff who are employed in, non-client facing roles. _

**_Note:_**_ A satisfactory vulnerable sector check (VSC) is also required._

**CLOSING DATE**: May 10th, 2023.
- _________________________________

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