Claims Administration Coordinator

2 months ago

Toronto, Canada Zurich Canada Full time

Job Summary

Zurich Insurance is a global insurance company with a specialty in life insurance, general insurance and travel insurance. This role will sit in one of Zurich’s subsidiary companies, World Travel Protection, which focuses on providing travel risk management and emergency assistance support.

World Travel Protection (WTP) is a leading travel assistance and Travel Risk Management (TRM), company. WTP provides robust response solutions to logístical, security and medical emergencies for travellers based on its global reach and through its worldwide provider network. Through this network, WTP is able to effectively resolve incidents inherent to international traveling. Prevention is also at the forefront of WTP through a wide range of risks mitigation and security assistance solutions available to its clients to ensure that their resources are best utilised to anticipate crisis from occurring.

Grow your Claims career
Join a team that really cares about our customers
Enjoy a culture focused on results, allowing flexibility on when and where you work

World Travel Protection provides global travellers with specialist emergency assistance services when something goes wrong in their travels. We operate 24 hours a day, seven days a week from our operation centres in Australia, Canada, the United Kingdom, and Malaysia, responding to the cries for help we receive from travellers across the globe.

Owned by Zurich, but with separately managed business entities, we can truly offer you a world of possibilities within assistance and insurance. Get ready to do your best work and then some.

The World Travel Protection Claims Administrative Coordinator provides administrative support for claims functional groups to allow the office to function at a high level of efficiency and compliance.

**A bit about the job**:

- Handles basic and routine administrative functions for office.
- Processes general financial activities, including check printing, stop payments and following recovery check procedures.
- Provides office reception duties, including switchboard management, as needed.
- Answers telephones and routes callers appropriately in a professional and timely manner.
- Filing of internal control reports per defined workflows.
- Maintains and enters database records as appropriate.
- Manages claim or legal assignment processes in compliance with special handling agreements or required procedures, including new registrations, assignment to claim or legal professionals and acknowledgement processing.
- Generates and processes internal and external customer correspondence.
- Performs photocopying, scanning and filing documents as required.
- Manages incoming and outgoing physical and electronic mail and fax correspondence.
- Manages mail room activities, including file maintenance, retrieval and purging.
- Posts journal or voucher entries, reconciles accounts and checks for accuracy. Verifies, sorts, posts, and check claims, bills, invoices and vouchers.
- Orders and maintains facility office supplies as needed.
- Follows established best practices and procedures for standard tasks.
- Completes assigned work within established standards for timeliness and accuracy.
- Provides prompt, courteous and high quality work in response to management direction and internal customer needs accuracy.

**A bit about you**:
**Required**:

- High School Diploma or Equivalent and 2 or more years of experience in the claims administration support area

OR
- Zurich Certified Insurance Apprentice including an Associate Degree and No prior experience required in the Administrative Support area

**Preferred**:

- Strong Microsoft Office skills
- Ability to prioritize

**Why pick us**:

- There’s no one size fits all option when it comes to flexibility. It looks to us the same as it does to you so let us know how we can accommodate you.
- You’ll be part of a global team of trainers with the capacity to contribute to ongoing growth and development of the business.
- We’ll help you keep travelling in your career, oh and quite literally with free travel insurance for you and your partner
- We’ll provide you with supportive management who have your back and want you to succeed
- We’ll support you to grow with unlimited learning opportunities

We respect who you are and thoroughly embrace diversity, so whatever walk of life you wander, you do you and come as you are we’ve got you

A future with Zurich

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience. We are a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. Today, we serve more than 25 industries

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