Claims Administrator

6 days ago


Toronto, Ontario, Canada Zurich Insurance Company Full time

About Zurich Insurance Company

Zurich Insurance Company is a global insurance provider with a specialty in life insurance, general insurance, and travel insurance. We operate in 16 countries across five continents, serving corporate and leisure travellers worldwide.

Job Summary

We are seeking a highly organized and detail-oriented Claims Administrator to join our team. As a Claims Administrator, you will be responsible for managing claims and cost containment processes, ensuring timely and efficient resolution of traveller-related issues.

Key Responsibilities

  • Open claims based on notifications received from clients for cost containment
  • Manage claims in our system, follow up with providers to update insurance information, and ensure providers file insurance bills with us to proceed with cost containment on outstanding charges
  • Diary follow-up tasks to chase providers again if information doesn't come back within 30 days to determine status
  • Update clients accordingly, maintaining strict communication with Cover-More AU and WTP UK
  • Identify and resolve problems by referring to policies, procedures, and standards to ensure consistency and quality of solutions
  • Provide regular progress updates to clients on how we are achieving cost containment

Requirements

  • Proven customer service experience, effectively managing inbound and outbound interactions
  • Excellent verbal and written communication skills, including drafting correspondence
  • Proficient in managing emails, Word, Excel, and communicating via collaboration tools
  • Strong organizational skills with the ability to manage multiple tasks and deadlines
  • Strong problem-solving skills to address and resolve issues efficiently
  • Bachelor's Degree or High School diploma
  • Experience in claims or claims administration (preferred)
  • Proficient in a second language, particularly Spanish (preferred)

What We Offer

We value optimism, caring, togetherness, reliability, and determination. We offer a comprehensive onboarding program, ongoing professional development opportunities, and a supportive work environment that encourages growth. We also offer regular vacation leave, anniversary leave, volunteer leave, and a comprehensive paid parental leave scheme. We provide a competitive medical insurance package and pension contributions.

Why Choose Us

We respect who you are and thoroughly embrace diversity. We are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts, and customer service professionals. We share a global mission to look after travellers, at every step of their journey.


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