Insurance Claims Coordinator

5 months ago

Toronto, Canada Toronto District School Board Full time

**_SCH II-24-0087NE _**

**Insurance Claims Coordinator**

**1 - Permanent Position**

**Business Services**

**Schedule II, Level 6**

**(Non-Union - 12 Month)**

**$83,621 - $99,627**

**Overall Purpose**:
Reporting to the Enterprise Risk Management Advisor, the Insurance Claims Coordinator will be responsible for the investigation, evaluation, and recommendation of settlement of insurance claims.

**Summary of Duties**:

- Conduct investigation of insurance claims including tracking and recommendation of settlement of claims within provided authority;
- Gather and analyse claim information and evidence from all relevant sources (e.g. claimants, service providers etc); prepare file summaries and reports;
- Conduct site visits to assess risks;
- Provide advice on activities or situations to mitigate risk;
- Liaise with claimants, insurers, adjusters, brokers and external agencies and lawyers;
- Respond to inquiries regarding the Board’s insurance program and claims administration process;
- Represent the Board and/or participate in legal proceedings, hearings, mediations and arbitrations including collaboration with legal counsel on claims matters;
- Review, report and conduct analysis on investigations, incidents and claims;
- Assist with the review of insurance policies, procedures and administrative process/practices and make recommendations to improve claims administration and delivery service;
- Develop, implement and maintain systems and processes to support effective claims administration functions;
- Responsible for maintenance of claims including accurate record keeping and data entry of claims;
- Assist in the development and presentation of workshops, training sessions including providing training to schools and central departments as it relates to insurance and risk management;
- Attend and participate in meetings as required;
- Prepare/draft and communicate insurance and risk management documentation to the stakeholders;
- Conduct research and analysis of insurance programs and industry trends;
- Maintain current with industry trends including attending industry risk management, seminars/workshops/conferences; network with Risk Management professionals representing school boards;
- Provide support to special projects as required; and
- Other duties as assigned.
- University degree in related discipline (e.g. Business Administration) including courses in insurance and risk management with two years progressively responsible insurance and risk management experience or an equivalent combination of education and experience;
- Completion of Chartered Insurance Professional designation (CIP);
- Demonstrated experience in claims management;
- Knowledge of investigative procedures and techniques;
- Knowledge of principles, practices and theories of insurance and risk management processes;
- Discretion, judgment and ability to deal with confidential information;
- Strong negotiation, conflict resolution, facilitation and mediation skills;
- Strong analytical/interpretative and problem-solving skills;
- Strong research, organizational and time management skills;
- Strong written, oral and interpersonal communication skills including presentation skills;
- Knowledge of related legislation (e.g., Insurance Act, Municipal Freedom of Information and Privacy Act, Occupational Health and Safety etc),TDSB policies, procedures and protocols;
- Knowledge of related court proceedings and protocols including mediation/arbitration procedures; and
- Proficient computer skills including spreadsheets, databases, word-processing, project management, presentation packages and related software packages.

**Special Requirements**:

- Provision of own vehicle for Board Business. Requires regular travel across the TDSB
- May require the use of safety equipment for site visits

**Work Year**:12 months**

**Location**:5050 Yonge Street (Hybrid Work Eligible)**

Only applicants selected for an interview will be contacted. Applications will not be acknowledged in writing.

**_The TDSB follows a hybrid work structure where some employees may be able to work remotely at times, based on operational requirements. Please refer to _**_Policy P103 _**_, Flexible Working Arrangements for more information._**

**Working at the Toronto District School Board**:
Our staff members are the backbone of our system. Becoming a part of the TDSB team means joining a talented community of educators and support staff dedicated to enriching the lives of all students and helping them to achieve success.

The TDSB is one of the largest and most culturally diverse school boards in Canada, with approximately 246,000 students in 584 schools and approximately 40,000 employees. We offer a dynamic, challenging work environment and unmatched career opportunities for our staff.

Please review the information provided and explore the exciting career possibilities the TDSB has to offer as we continue to establish ourselves as the leading school board of the n

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