Director of Client Services

2 months ago


Montréal QC, Canada Evolving Web Full time

Do you want to take a leadership position at a growing digital agency and take our client relationship management practice to the next level?

Evolving Web’s Director of Client Services balances client demands with internal planning, ensuring that we deliver high-calibre web design and development services and work collaboratively with clients. You will be responsible for client retention by maintaining senior-level relationships and identifying additional opportunities with existing clients. You’ll oversee the account and project management team. You’ll also manage the risk associated with clients and goals for each account’s financial health, targets and objectives.

As this is a strategic role, you will be part of Evolving Web’s leadership team and collaborate closely with our co-founders to ensure alignment with our values, strategic objectives, and company roadmap. The role is based in our office in Montreal.

**In this role, you will be expected to**:

- Build best-practice processes and systems to scale up the account and project management teams, enable them to better serve client needs, and increase opportunities for account growth
- Drive excellence across the agency in our client deliverables, from strategic consultancy to creative product and execution
- Oversee client communications and negotiations, provide senior-level client management support, and nurture client relationships
- Manage the account management team, motivating continued excellence in deliverables and client service
- Lead strategic conversations to establish long-term relationships with clients
- Take ownership or strategic leadership of selected client accounts
- Travel on an as-needed basis to grow client relationships, travel will fluctuate with activity and opportunity and at times the requirement will be greater
- Work closely with finance on financial reporting, planning, and forecasting for individual clients, and across the entire agency
- Review and analyze estimates, time entry, invoicing, contracts, and profitability on client accounts
- Contribute to new business RFPs and pitches
- Sell new service offerings with the goal of creating recurring revenue accounts and identifying new growth opportunities for the long-term

**What kind of skill set do you need to be successful in your role within the Evolving community?**
- You have 8-10 years of agency experience
- A proven track record of successfully managing client accounts in the digital space
- You have an understanding of Evolving Web’s services and how to position them
- You are an excellent listener and have the ability to understand client needs
- You have good estimation and negotiation skills
- You are motivated by managing client relationships and enjoy making presentations
- You have experience tracking goals and results at the agency level
- Experience hiring, managing, and developing a team that is responsible for the day-to-day execution of client accounts
- Must thrive on building highly effective teams and possess strong people management skills
- Should be financially disciplined and feel at home working on Excel spreadsheets and internal accounting and forecasting programs
- You contribute to the culture of the agency and participate in activities that develop a feeling of belonging to it
- Experience selling to the US market
- You have excellent communication skills

**Bonus for**:

- Excellent spoken and written French
- Technical or design expertise
- Knowledge of Drupal, WordPress, and/or mobile development
- Experience working with institutional clients

**What We Offer**:

- **Impact**:Work on projects for prestigious organizations that impact the lives of tens of thousands of users every day
- **Challenge**: Opportunity to take ownership of projects with a high level of creative and technical complexity
- **Learning & Growth**:A collaborative environment that encourages continuous learning and mentorship
- **Culture**:A company with a team from around the world that feels like a family

**Ready to make a difference?** Join us and help shape the future of digital experiences


  • Account Director

    5 months ago


    Montréal, Canada Salesfloor Full time

    **Who We Are**: **What You'll Be Doing**: Account Directors at Salesfloor are at the center of value creation for Customers. Account Directors provide the expertise needed for customers to maximize their ROI from using Salesfloor. Account Directors are an important competitive advantage that helps to differentiate the experience Salesfloor offers to its...

  • Client Director

    5 months ago


    Montréal, Canada Open Text Corporation Full time

    **Client Director**: - Req id: 40715- Montreal, Quebec, CA**OPENTEXT** OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex...

  • Client Sales Director

    4 months ago


    Montréal, QC, Canada Arista Full time

    Job Description Who You’ll Work With As a team member of the Arista Sales team, you are the face of Arista to our customers; their internal champion for the problems they need to solve. As their champion you will align Arista’s technical resources to achieve your customer’s business outcome. You will partner with some of the most skilled Customer...

  • Client Sales Director

    4 months ago


    Montréal, QC, Canada Arista Full time

    Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. What sets us apart is our relentless pursuit of innovation. We leverage the latest advancements in cloud computing, artificial intelligence, and software-defined networking to provide our clients with a competitive edge in...


  • Montréal, QC, Canada National Bank of Canada Full time

    A career as an Insurance Advisor in the National Bank Insurance team at National Bank means acting as a customer service specialist for our numerous National Bank clients. Through your customer service skills, experience in personal insurance, and knowledge of insurance products, you will have a positive impact on the client experience, profitability, and...


  • Montréal, Canada Mercer Full time

    **Client Service Director - Delegated Solutions**: Mercer has an opportunity for a Senior Client Service Professional in our Delegated Solutions group. This role can be located in Toronto or Montreal. Delegated Solutions involves the outsourced investment management of institutional assets. Mercer hires underlying investment managers within each of our...


  • Montréal, QC, Canada Royal Bank of Canada Full time

    **Job Summary** **What is the opportunity?** Client Management is accountable for the overall client experience and satisfaction with RBC Investor Services (“RBCIS”), ensuring that what we deliver and how we deliver it, aligns with, or exceeds their expectations. The role brings technical and working knowledge of all client activities and touch points...


  • Montréal, QC, Canada AJ Walter Aviation Full time

    **English will follow** AJW Group est un leader mondial indépendant spécialisé dans la chaine d'approvisionnement, l'échange, la réparation et la location de composants d'avions. Riche de plus de 90 ans d'expérience dans le domaine de l'aviation, AJW soutient plus de 1000 compagnies aériennes dans 100 pays. L'une des principales divisions du groupe...


  • Montréal, QC, Canada Amilia Full time

    **Who we are**: Amilia is more than just a tech company - we’re a close-knit community made up of caring, entrepreneurial-minded individuals. Our multi-disciplinary team members will challenge and support you on every project. We care about our work, our colleagues, and our clients! **What we do**:We provide an eCommerce platform for activities and...


  • Montréal, QC, Canada Royal Bank of Canada Full time

    **Job Summary** **Associate, Corporate Client Group Finance** **What is the opportunity?** RBC Corporate Client Group (CCG) offers credit solutions to companies with credit needs exceeding $25 million. We are hiring an Associate to support the Managing Director/Director, CCG Finance and his/her team in the realization of CCG annually established...

  • Store Director

    2 months ago


    Montréal, QC, Canada Maison Birks Full time

    **BIRKS. PURE DELIGHT.** Established since 1879, **Birks** is a luxury jewellery store whose reputation is built on quality, exclusivity, unique design and excellence in service. We pride ourselves in offering meaningful experiences and in building intimate relationships with each and every one of our clients.As a **Store Director **for our **Birks store...


  • Montréal, QC, Canada National Bank of Canada Full time

    Pursuing a career as an Account Director in Business Services, Government and Public Sector Banking means being responsible for growing the portfolio of government business clients assigned to you. Your varied and complex tasks will quickly make you a privileged guide in all your clients' financial and transactional projects. This position reports to the...


  • Montréal, QC, Canada Business Development Bank of Canada Full time

    We are banking at another level. Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to...

  • Associate Director

    2 months ago


    Montréal, QC, Canada National Bank of Canada Full time

    As an Associate Director on the Governance Treasury team in National Bank Financial Markets, you will serve as a governance specialist. Thanks to your analytical and work organization skills, good judgement, experience in data analysis and monitoring and knowledge of financial markets, you will have a positive impact on the sector’s risk management and...


  • Montréal, Canada National Bank of Canada Full time

    A career as a Director of Customer Service in the group retirement plans team at National Bank Trust means acting as a guide and expert for corporate clients and their employees. Through your excellence in customer service, your experience in group retirement plans and your knowledge of asset management, you have a positive impact on the financial lives of...


  • Montréal, QC, Canada Sun Life Full time

    You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...


  • Montréal, QC, Canada AJ Walter Aviation Full time

    English will follow AJW Group est un leader mondial indépendant spécialisé dans la chaine d'approvisionnement, l'échange, la réparation et la location de composants d'avions. Riche de plus de 90 ans d'expérience dans le domaine de l'aviation, AJW soutient plus de 1000 compagnies aériennes dans 100 pays. L'une des principales divisions du groupe AJW...

  • Client Care Advisor

    1 month ago


    Montréal, QC, Canada Royal Bank of Canada Full time

    **Job Summary** ** Opportunity for Client Care Advisor role at Van Horne & Victoria - Full Time ** **What is the opportunity?** As an RBC Ambassador inside our branches, you will put clients first and find solutions to their individual needs. You will champion the RBC brand and drive business by supporting new client acquisition and deepening existing...


  • Montréal, QC, Canada Royal Bank of Canada Full time

    **Job Summary** **What is the opportunity?** As part of a dynamic team, you will be responsible for assisting an Investment Counsellor and other members of the team in providing daily portfolio maintenance administration and superior service to high net worth clients of RBC Phillips, Hager & North Investment Counsel Inc. **What will you do?** - Respond to...


  • Montréal, QC, Canada Business Development Bank of Canada Full time

    Viens faire banque à part. Choisir BDC comme employeur, c’est évoluer dans un milieu de travail sain, inclusif, riche de compétences et qui met de l'avant les meilleures conditions pour rassembler des équipes uniques où le pouvoir d'agir est réel. C’est aussi être au centre de projets économiques et financiers ambitieux afin de voir plus loin et...