Director of Professional Service

3 weeks ago

Montréal QC, Canada Amilia Full time

**Who we are**: Amilia is more than just a tech company - we’re a close-knit community made up of caring, entrepreneurial-minded individuals. Our multi-disciplinary team members will challenge and support you on every project. We care about our work, our colleagues, and our clients

**What we do**:We provide an eCommerce platform for activities and recreation. Our platform enables organizations to engage and connect with their community by making it easy to find, register, and pay for activities online.

**How we do what we do**: We provide all our team members with the tools and flexibility they need to succeed every day. We also put an emphasis on collaboration and encourage everyone to bring new ideas to the table, even if it’s outside of your department.

**Why we do what we do**: We’re not just here to sell software - we want to revolutionize the way recreation organizations leverage technology. Every Amilian is incredibly invested in our mission to disrupt the status quo and help our clients achieve great things.

**What you can expect**:
As the Director of Professional Services, you'll oversee the delivery of our e-commerce platform's services to new and existing customers. Reporting to the Director of Client Services, you’ll lead teams in Training & Implementation, Project Management, and Data Services, ensuring top-tier client satisfaction and seamless project execution. This role is perfect for a strategic leader who excels in resource management, process improvement, and team development.

**You will be responsible for**:
**Project & **Implementation**:

- Oversee the entire project lifecycle, ensuring timely and successful delivery.
- Manage resources to align with project timelines and client needs.
- Maintain high client engagement and satisfaction through proactive communication.
- Master Amilia products to offer creative solutions to complex challenges.

**Management & Leadership**:

- Lead, mentor, and develop a high-performing team focused on excellence and continuous improvement.
- Conduct performance reviews, set goals, and implement career growth plans for both direct and indirect reports.
- Enhance service delivery by introducing best practices and innovative approaches, particularly for complex customers.

**Process **Improvement**:

- Identify and implement process improvements to boost efficiency, quality, and client satisfaction.
- Develop best practices for project management, training, and data services.
- Collaborate with cross-functional teams to ensure cohesive service delivery and customer success.

**What we want from you**:

- Bachelor’s degree or higher.
- 7+ years of experience in professional services, project management, or a related field, with at least 3 years in a leadership role.
- Proven success in managing teams and delivering complex projects on time and within budget.
- Experience in a SaaS environment or with activity registration platforms is highly desirable.
- Strong understanding of data services, including migration, integration, and reporting.
- Bilingual (French and English), both oral and written.
- Strong leadership, analytical, and problem-solving skills. Customer-focused with a passion for delivering exceptional service.

**What you will get from us**:

- A competitive and progressive salary;
- A group RRSP employer contribution up to 5%;
- A group insurance for you and your family as well as an Employee Assistance Program (EAP) and telemedicine;
- A $750 wellness allowance per year;
- The possibility of working in the office or at home, and up to 3 months abroad per year *conditions apply;
- A strong work-life balance: flexible hours, 4 weeks' vacation and 8 sick days yearly, and year-round mini-Fridays;
- Skill development opportunities through engaging workshops, communities of practice, trainings, access to Udemy and opportunities to attend conferences;
- Companywide and team bonding activities to connect with your peers throughout the year and weekly social activities to connect with your peers;
- Weekly Bootcamp and Pilates classes for Amilians;
- 25% discount on annual membership for STM and EXO;
- In-office snacks, including fresh fruit baskets, coffee, beverages, and free drinks.

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