Supervisor, Administrative Services

7 months ago

Toronto, Canada SickKids Full time

**About SickKids**:
Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our reputation would not have been built - nor could it be maintained - without the skills, knowledge and experience of the extraordinary people who come to work here every day. SickKids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of practice.

When you join SickKids, you become part of our community. We share a commitment and determination to fulfill our vision of _Healthier Children. A Better World_.

Don’t miss out on the opportunity to work alongside the world’s best in paediatric healthcare.

**Position Description**:
Reporting directly to the Senior Clinical Manager of the Emergency Department (ED), the Supervisor of Administrative Services, Emergency Clerks is an important member of the Emergency Leadership Team. This role assumes responsibility of the management of the Emergency Clerk Team, which includes Information, Registration and Admitting Clerks - a team within the larger ED Team of nurses, physicians, and other allied health professionals. This role provides leadership to a diverse group of staff who support patient care activities 24 hours/day, 7 days/week through customer service, accuracy of the patient record and administrative support.

**Here¿s What You¿ll Get To Do**
- Maintain and manage daily operational needs of Emergency Clerk Team in an effective and efficient manner.
- Manage budget and identify opportunities for efficiencies.
- Recruitment, hiring and new staff orientation.
- Facilitate, coach and role model ongoing staff development goals to ensure continual growth.
- Set standards for role accountability and role clarity.
- Create and maintain a database of Emergency Clerk Team performance measures.
- Set team objectives for continuous process improvement and manage change to achieve these objectives.
- Monitors individual performance, ensuring performance concerns are addressed in a timely manner.
- Oversee work and vacation schedules in accordance with hospital policy and department guidelines.
- Monitor and plan for resource capacity.
- Participate in working groups and committees as required.
- Liaise and collaborate with other areas in the organization.
- Provide oversight for patient safety and quality initiatives related to registration and post-visit data entry practices across the organization.
- Participate in the development of policies and procedures relevant to the daily operation of service.
- Monitor for trends and opportunities to improve processes.
- Support the team with day-to-day tasks as needed.

**Here¿s What You¿ll Need**

**Essential**
- Post-Secondary Degree (preferred) or Diploma; Business Administration Diploma or equivalent.
- You value diversity and take pride in building a team that brings together the diversity of thoughts, perspectives, and expression.
- Excellent written and verbal communication skills with an ability to constructively engage and collaborate with individuals and teams, both within the organization and externally, is essential.
- An ability to think creatively, be innovative with ideas and clearly articulate a vision to others.
- Ability to advocate, motivate and influence to gain support and commitment.
- Ability to understand and respond appropriately to the concerns of others.
- Understanding and knowledge of conflict management.
- Critical thinking and problem-solving skills.
- Excellent time management and organizational skills
- Proficiency in Microsoft Excel, Word and PowerPoint.

**Assets**
- Experience leading, managing, recruiting, coaching, and developing others.
- Leadership experience, preferably in a health-care setting.
- Working knowledge of Epic.
- Knowledge of medical terminology.
- Knowledge of budgeting processes and the ability to analyze fiscal and/or patient care data.
- Demonstrated ability to manage operations and service delivery.

**Here¿s What You¿ll Love**:

- Benefits:_
- This position is eligible for employee benefits coverage; including but not limited to, health, dental, insurance. The full benefits offered will be discussed at the time of position offer
- A focus on employee wellness with our new Staff Health and Well-being Strategy. Self-care helps us support others.
- Impact:_
- A hospital that welcomes and focuses on Equity, Diversity, and Inclusion.
- The opportunity to make an impact. Regardless of your role or professional interest, you will be making a difference at SickKids and contributing to our vision of Healthier Children. A Better World.

**Employment Type**
- Permanent, Full-time
- 1.0 FTE
- 35 hours per week

**Our

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