Web Customer Service Specialist

3 months ago

Lévis QC, Canada Transit Full time

**WEB CUSTOMER SERVICE SPECIALIST**:
We're looking for an ace, a star, a customer service ninja to become our expert in online customer experience Ready to take on the challenge and make Transit shine with your top-notch service?

**CONDITIONS**
- Schedule: 35 hours/week, Monday to Friday, 8AM to 4PM (open to discussion)
- Work Model: Hybrid (Up to 4 days remote)

**MISSION**
- Provide customer service on our online sales platforms and ensure its excellence

**DESCRIPTION**
- Independently offer efficient and courteous customer service, aligned with the industry's best practices.
- Ensure Transit maintains its reputation for excellence in online customer service.
- Respond to customer inquiries and comments promptly.
- Continuously improve customer service to boost sales and foster customer loyalty.
- Participate in the development and achievement of monthly KPIs.
- Become an expert on sales and support platforms (Amazon, eBay, Walmart, etc.), stay updated on new features, and optimize our usage.
- When necessary, enter orders, provide tracking numbers, and update inventory on web platforms.
- Provide accurate information for all product-related inquiries to convert users into customers.
- Efficiently and courteously handle, process, and resolve product returns and claims.
- Address customer complaints and take action to ensure their satisfaction.
- Collaborate and relay all relevant information to the appropriate departments.
- Know the products and services offered by Transit and continuously improve your expertise in automotive parts.

**TO JOIN OUR TEAM, YOU MUST HAVE**:

- Minimum 2 years of experience in a customer service role.
- Experience in web-based customer service (an asset).
- Computer proficiency.
- Intermediate Excel skills.
- Knowledge of automotive parts (an asset).
- Expert-level proficiency in French.
- Expert-level proficiency in English (as you will regularly communicate with English speaking customers).
- Proficiency in Spanish (an asset).

**REQUIRED PROFILE**
- Provide excellent customer service.
- Be responsible, autonomous, and proactive.
- Communicate effectively both verbally and in writing.
- Be solution-oriented.
- Be conscientious.
- Collaborate and work in a team and/or with various stakeholders.

**BENEFITS**
- Insurance and group RRSP.
- Annual bank of flexible leave.
- Discounts on our auto parts and accessories.
- Mechanical workshop on site with mechanic at your service.
- Gym with showers & sports allowance.
- And more

**WORKING ENVIRONMENT**
- Our Levis head office now occupies an area of 150,000 square feet.
- We offer a working environment at the cutting edge of technology, bright and modern...with the most gorgeous cafeteria in town.
- Company in the Top 30 Best Managed Companies in Canada.

**WHY CHOOSE TRANSIT?**
- To join a close-knit team and evolve in a growing Quebec company We rely on a collaborative approach based on the initiative and involvement of every member of our team. Working with us means that you will have challenges that match your ambitions Transit is currently the largest wholesale distribution warehouse for automotive parts in Eastern Canada. If you are looking to fulfill your potential and are willing to help us achieve our most ambitious goals, now is the time

**Niveau d'emploi**:
Temps plein

  • Web Customer Service Agent

    2 months ago

    Lévis, QC, Canada Transit Full time

    **WEB CUSTOMER SERVICE AGENT**: We're looking for an ace, a star, a customer service ninja to become our expert in online customer experience! Ready to take on the challenge and make Transit shine with your top-notch service? **CONDITIONS** - Schedule: 35 hours/week, Monday to Friday, 8AM to 4PM (open to discussion) - Work Model: Hybrid (Up to 4 days...

  • Web Customer Service Representative

    2 months ago

    Lévis, Canada TRANSIT Full time

    We're looking for an ace, a star, a customer service ninja to become our expert in online customer experience! Ready to take on the challenge and make Transit shine with your top-notch service? CONDITIONS Schedule: 35 hours/week, Monday to Friday, 8AM to 4PM (open to discussion) Work Model: Hybrid (Up to 4 days remote) Salary at hiring: $24.66 to $28/hour...

  • Web Customer Service Representative

    2 months ago

    Lévis, Canada TRANSIT Full time

    We're looking for an ace, a star, a customer service ninja to become our expert in online customer experience! Ready to take on the challenge and make Transit shine with your top-notch service? CONDITIONS Schedule: 35 hours/week, Monday to Friday, 8AM to 4PM (open to discussion) Work Model: Hybrid (Up to 4 days remote) Salary at hiring: $24.66 to $28/hour...

  • Web Customer Service Representative

    2 months ago

    Lévis, Canada TRANSIT Full time

    We're looking for an ace, a star, a customer service ninja to become our expert in online customer experience! Ready to take on the challenge and make Transit shine with your top-notch service? CONDITIONS Schedule: 35 hours/week, Monday to Friday, 8AM to 4PM (open to discussion) Work Model: Hybrid (Up to 4 days remote) Salary at hiring: $24.66 to $28/hour...

  • Web Customer Service Representative

    2 months ago

    Lévis, Quebec, Desjardins, Canada TRANSIT Full time

    We're looking for an ace, a star, a customer service ninja to become our expert in online customer experience! Ready to take on the challenge and make Transit shine with your top-notch service? CONDITIONS Schedule: 35 hours/week, Monday to Friday, 8AM to 4PM (open to discussion) Work Model: Hybrid (Up to 4 days remote) Salary at hiring: $24.66 to...

  • Web Customer Service Specialist

    2 months ago

    lévis, Canada TRANSIT Full time

    We're looking for an ace, a star, a customer service ninja to become our expert in online customer experience! Ready to take on the challenge and make Transit shine with your top-notch service?CONDITIONSSchedule: 35 hours/week, Monday to Friday, 8AM to 4PM (open to discussion)Work Model: Hybrid (Up

  • Specialist, Web Analysis

    2 months ago

    Montréal, QC, Canada Via Rail Canada Full time

    -Reference Number: 28961_082024 Status: Permanent - Full time Job Category: Communications/ Marketing City: MONTREAL Province: Quebec Annual Salary / Hourly Rate: 67 859 - 83 826 Number of positions to be filled: 1 Application Deadline: 2024-10-03 Description: Did you know that VIA Rail is carrying out ambitious projects to modernize its services...

  • Customer Service Specialist

    2 weeks ago

    Lévis, Quebec, Canada beBee Professionals Full time $35,000 - $50,000

    beBee Professionals is looking for a Customer Service Specialist to provide exceptional service to customers in Lévis, Canada. Key responsibilities include assisting customers, maintaining product knowledge, and collaborating with team members to achieve sales targets.Key Responsibilities:Greet and assist customers with their purchases.Maintain knowledge of...

  • Gestionnaire de Projets Marketing Web

    2 months ago

    Montréal, QC, Canada My Little Big Web Agence Marketing Web Full time

    **QUI SOMMES-NOUS?** My Little Big Web est une agence Web d'une trentaine d'employés située à Montréal. Nous proposons des services de marketing numérique et de création / refonte de sites Web (majoritairement sur WordPress). Notre mission est d’aider les PME à optimiser leur présence en ligne. Nous sommes convaincus que le web devrait être...

  • Director of Client Services

    3 months ago

    Montréal, QC, Canada Evolving Web Full time

    Do you want to take a leadership position at a growing digital agency and take our client relationship management practice to the next level? Evolving Web’s Director of Client Services balances client demands with internal planning, ensuring that we deliver high-calibre web design and development services and work collaboratively with clients. You will be...

  • Customer Service Representative

    1 month ago

    Lévis, Quebec, Canada TRANSIT Full time

    About the RoleWe are seeking a highly skilled and experienced customer service professional to join our team at Transit. As a Customer Service Representative, you will be responsible for providing exceptional customer service on our online sales platforms, ensuring a seamless and satisfying experience for our customers.Key ResponsibilitiesProvide efficient...

  • Customer Service Representative

    1 month ago

    Lévis, Quebec, Canada TRANSIT Full time

    About the RoleWe are seeking a highly skilled and experienced customer service professional to join our team at Transit. As a Customer Service Representative, you will be responsible for providing exceptional customer service on our online sales platforms, ensuring a seamless and satisfying experience for our customers.Key ResponsibilitiesProvide efficient...

  • Customer Service Representative

    1 month ago

    Lévis, Canada TRANSIT Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Transit. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, ensuring their satisfaction and loyalty.Key ResponsibilitiesProvide efficient and courteous customer service...

  • Customer Service Representative

    1 month ago

    Lévis, Canada TRANSIT Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Transit. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, ensuring their satisfaction and loyalty.Key ResponsibilitiesProvide efficient and courteous customer service...

  • Customer Service Expert

    2 months ago

    Lévis, Quebec, Canada TRANSIT Full time

    Job SummaryWe are seeking a highly skilled and experienced customer service professional to join our team at Transit. As a Customer Service Expert, you will be responsible for providing exceptional online customer experience, ensuring that our customers receive top-notch service and support.Key ResponsibilitiesProvide efficient and courteous customer...

  • Customer Service Expert

    2 months ago

    Lévis, Quebec, Canada TRANSIT Full time

    Job SummaryWe are seeking a highly skilled and experienced customer service professional to join our team at Transit. As a Customer Service Expert, you will be responsible for providing exceptional online customer experience, ensuring that our customers receive top-notch service and support.Key ResponsibilitiesProvide efficient and courteous customer...

  • Chargé Du Service À La ClientÈle Web

    2 months ago

    Lévis, QC, Canada Transit Full time

    **CHARGÉ DU SERVICE À LA CLIENTÈLE WEB**: On cherche un as, une star, un ninja du service à la clientèle pour devenir notre expert en expérience client sur le web! Prêt à relever le défi et faire briller Transit de par la qualité de ton service? **CONDITIONS** - Horaire : 35h/semaine, lundi au vendredi, 8h à 16h (possibilité d’en discuter). -...

  • Spécialiste Du Service À La ClientÈle Web

    3 months ago

    Lévis, QC, Canada Transit Full time

    **SPÉCIALISTE DU SERVICE À LA CLIENTÈLE WEB**: On cherche un as, une star, un ninja du service à la clientèle pour devenir notre expert en expérience client sur le web! Prêt à relever le défi et faire briller Transit de par la qualité de ton service? **CONDITIONS** - Horaire : 35h/semaine, lundi au vendredi, 8h à 16h (possibilité d’en...

  • Customer Service Representative

    1 month ago

    Lévis, Canada TRANSIT Full time

    Job DescriptionWe are seeking a highly skilled and experienced customer service professional to join our team at Transit. As a Customer Service Representative, you will be responsible for providing exceptional customer service on our online sales platforms, ensuring a seamless and satisfying experience for our customers.Key ResponsibilitiesProvide efficient...

  • Customer Service Representative

    1 month ago

    Lévis, Canada TRANSIT Full time

    Job DescriptionWe are seeking a highly skilled and experienced customer service professional to join our team at Transit. As a Customer Service Representative, you will be responsible for providing exceptional customer service on our online sales platforms, ensuring a seamless and satisfying experience for our customers.Key ResponsibilitiesProvide efficient...