Customer Service Representative

1 month ago


Lévis, Canada TRANSIT Full time
Job Description

We are seeking a highly skilled and experienced customer service professional to join our team at Transit. As a Customer Service Representative, you will be responsible for providing exceptional customer service on our online sales platforms, ensuring a seamless and satisfying experience for our customers.

Key Responsibilities
  • Provide efficient and courteous customer service, aligned with industry best practices.
  • Respond to customer inquiries and comments in a timely and professional manner.
  • Continuously improve customer service to boost sales and foster customer loyalty.
  • Participate in the development and achievement of monthly KPIs.
  • Stay up-to-date on new features and optimize our usage of sales and support platforms.
Requirements
  • Minimum 2 years of experience in a customer service role.
  • Experience in web-based customer service is an asset.
  • Computer proficiency and intermediate Excel skills are required.
  • Expert-level proficiency in French and English is necessary, with proficiency in Spanish being an asset.
What We Offer
  • Insurance and group RRSP.
  • Annual bank of flexible leave.
  • Discounts on our auto parts and accessories.
  • Mechanical workshop on site with mechanic at your service.
  • Gym with showers & sports allowance.


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