Customer Service Expert

2 months ago

Lévis, Quebec, Canada TRANSIT Full time

Job Summary

We are seeking a highly skilled and experienced customer service professional to join our team at Transit. As a Customer Service Expert, you will be responsible for providing exceptional online customer experience, ensuring that our customers receive top-notch service and support.

Key Responsibilities

  • Provide efficient and courteous customer service, aligned with industry best practices.
  • Ensure Transit maintains its reputation for excellence in online customer service.
  • Respond to customer inquiries and comments promptly.
  • Continuously improve customer service to boost sales and foster customer loyalty.
  • Participate in the development and achievement of monthly KPIs.
  • Become an expert on sales and support platforms, stay updated on new features, and optimize our usage.
  • When necessary, enter orders, provide tracking numbers, and update inventory on web platforms.
  • Provide accurate information for all product-related inquiries to convert users into customers.
  • Efficiently and courteously handle, process, and resolve product returns and claims.
  • Address customer complaints and take action to ensure their satisfaction.
  • Collaborate and relay all relevant information to the appropriate departments.
  • Know the products and services offered by Transit and continuously improve your expertise in automotive parts.

Requirements

  • Minimum 2 years of experience in a customer service role.
  • Experience in web-based customer service (an asset).
  • Computer proficiency.
  • Intermediate Excel skills.
  • Knowledge of automotive parts (an asset).
  • Expert-level proficiency in French.
  • Expert-level proficiency in English (as you will regularly communicate with English speaking customers).
  • Proficiency in Spanish (an asset).

What We Offer

  • Insurance and group RRSP.
  • Annual bank of flexible leave.
  • Discounts on our auto parts and accessories.
  • Mechanical workshop on site with mechanic at your service.
  • Gym with showers & sports allowance.
  • And more

About Transit

  • We are a close-knit team and a growing Quebec company.
  • We rely on a collaborative approach based on the initiative and involvement of every member of our team.
  • Working with us means that you will have challenges that match your ambitions

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