Sales and Catering Coordinator

3 weeks ago

Toronto, Canada Westin Toronto Airport Hotel Full time

Job Overview

Performs general office and administrative duties to fulfill the needs of the Sales & Catering Department. Reports directly to the Director of Sales and Marketing.

**Responsibilities**:

- Handle all administrative functions of the Hotel Sales and Catering office.
- Lead administration to include but not limited to managing the distribution and disposition of incoming leads from all sources, compiling lead status information and communication with Directors/managers on disposition through reports and direct communication.
- Respond to client calls and special requests and obtain final details, dates, times, and hotel room and meeting room requirements. Regularly follow up with clients and maintain accurate and updated information.
- Prepare and coordinate all requirements pertaining to site inspections.
- Prepare sales kits and maintain collateral supplies.
- Promote teamwork and quality service through daily communication and coordination with other departments. Coordinate details with other departments such as VIP amenities, special requests, or other service needs or special handling.
- Handle walk-in inquiries, Direct sales inquiries to the appropriate sales manager.
- Maintain and co-ordinate sales programs and procedures (i.e., create flyers/fact sheets, sales blitzes, promotions, etc.)
- Catering Department daily and weekly reports and distribution. Filing, Internal meetings and other supportive duties.
- Assist Sales managers in organizing FAMs and client events. May coordinate outside vendor service’s needs (floral displays, audio/visual, etc.) where appropriate. Regularly follow up to ensure set-up requirements meet client needs.
- Perform other duties as assigned as assigned by the Director of Sales & Marketing

QUALIFICATIONS AND REQUIREMENTS
- High School diploma or equivalent plus 1-year experience in a sales office or related field. Some College preferred. Must speak fluent English.
- Strong oral and written communication skills
- Social Media experience is an asset
- Friendly and hospitality-focused
- Attention to detail.
- Planning and organizational abilities
- Computer Skills
- Ability to work under pressure in a fast-paced, stressful environment.
- This job requires the ability to perform the following:

- Frequently standing up and moving about the facility
- Type at least 50 wpm; proficient PC skills Carrying or lifting items weighing up to 25 pounds.
- Communicating with customers, employees, and third parties
- Use a keyboard to generate correspondence, reports, etc.
- Handling objects, products, and computer equipment

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