Sales and Catering Coordinator

1 week ago

Toronto, Ontario, Canada Germain Hotels Full time

Provides support to the Sales team, ensure all follow-up for groups including lodging, meeting space, catering, special events as well as corporate agreements according to sales & marketing strategy and objectives.


WHAT WE OFFER

  • A percentage of the group insurance is paid by the employer for full time employees
  • Promotional rate to discover Germain Hôtels properties through Canada
  • Opportunities to develop your career within a growing company across Canada
  • Access to the hotel gym
  • Employee referral program
  • Employee Assistance Program for team member and their family

YOUR ROLE

  • Be the point of contact and detail all groups who require rooms & catering (ensuring group block info in Opera is accurate, entering rooming lists, setting up billing and any other necessary preparations).
  • Meet the onsite group contact in person on the day of the event.
  • Follow up with the client for the billing process to ensure deposits is received and the final bill is paid within 14 days after the group's departure.
  • Prepare and update group resumes and BEO's for groups. Be the liaison between the operations and sales team and keep everyone informed on all happenings.
  • Coordinate activities according to contracts in collaboration with all other departments
  • Liaise with F&B and other suppliers to ensure all customer requests are delivered up to satisfaction
  • Manage and upkeep the Opera profiles for VIP clients, travel agents and companies with the collaboration of the sales management team.
  • Administrative support to the Sales team; word processing, proposals, prepare contracts, corporate rate agreements, banquet event orders, filing, etc.
  • Answer and action all general inquiry calls directed to the sales team.
  • Assists and supports the sales team with any initiatives required to ensure the ongoing success of the hotel. Assists the sales team in the set up and preparation for any sales events (trade shows, presentations, sales blitzes, etc.)
  • Other relevant duties

YOUR PROFILE

  • College or University degree preferred
  • Able to organize, plan ahead and manage workload
  • Guest service experience
  • Knowledge of the hotel industry and the hotel boutique concept


 Excellent computer knowledge
  • Microsoft office and Opera cloud an asset
  • Discretion
  • Able to work in a team environment
  • Attention to detail

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