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Catering Coordinator

4 months ago

Toronto, Canada Four Seasons Hotels and Resorts Full time
About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:
A warm welcome framed by spacious, modern design awaits you in the heart of Toronto's historic Yorkville neighbourhood. Enjoy authentic French cuisine paired with one of our 350 wine labels at Café Boulud, and specialty craft cocktails at our spirited lobby lounge and bar. Enjoy the serenity of our Forbes Travel Guide Five-Star rated Spa, or step out and explore the vibrant character of Toronto's most glamorous shopping and restaurant district.

Join our team

Are you ready to take the next big step in your hospitality career? Four Seasons Hotel Toronto iscurrently looking for a talented and dynamic Catering Coordinator who shares our passion for excellence and who infuses enthusiasm into everything they do

About the role:

The Catering Coordinator is a central member of the Catering Team. From small, intimate business meetings to elegant weddings and banquets, the Catering Team focuses on booking our public room space, designing menus, and coordinating events to ensure they happen flawlessly. The coordinator provides administrative assistance to Catering Managers. This position assists with administering contracts, BEOs, our Change and Guarantee System and is responsible for general office administration. The coordinator maintains the client filing system and provides other support wherever needed.

What you will bring:

We are looking for individuals who possess a high level of professionalism and integrity while maintaining the confidentiality of the office. A good working knowledge of all MS systems; Word, PowerPoint, Excel, and Publisher are required . Working knowledge of Delphi is ideal. Applicants must also have a high attention to detail and the ability to multi-task in a fast-paced environment. Post secondary education is required . A positive attitude and a can-do approach to any task are essential

Preferred qualifications & skills:

  • 1-2 years previous Catering administrative experience in a fast-paced Sales/Catering operation, preferably within hospitality/hotel environment.
  • Exceptional communication skills and command of English language
  • Additional language a definite asset for career growth


Overview of job functions:

  • Phone Coverage as well as taking inquiries, assigning to CM's as per market segment
  • Managing inquiries through MeetingBroker , Cvents and other channels
  • Creation of Delphi Accounts & Booking; as well as data entry for banquet event orders, cost estimates and proposals, contracts
  • Follow up on Deposits due, calling clients to confirm payment,
  • Creating Floor plans for events,
  • Producing Client materials such as place cards, menus, food station cards, etc.


  • Maintaining site schedule, as well as the creation of custom amenity bags and site kits,
  • Running daily reports (post as, daily events, change log, etc.) for operational teams,
  • Acting as main contact and producing banquet event orders for internal clients (People and Culture, Executive Office etc.).
  • Monitoring and maintaining Golden Audit Dashboard
  • Manage menus and items in Delphi
  • Maintain office management of stocking supplies etc. (trained on POs + Birchstreet for this)
  • Ru n Daily Banquet Checks and communicate with CapGemini when needed to fix errors
  • Maintain all Catering Files ( i.e OneDrive folders, saving documents in Delphi based on our SOPs, etc.)


What we offer:

  • Employee Travel Program that includes complimentary room nights& employee experience rates at Four Seasons Hotels & Resorts with discounted meals and other services at each location
  • Excellent Training and Development opportunities
  • Educational assistance , access to E-Cornell University online courses at discounted pricing as well as in-house training workshops for line and management employees.
  • Complimentary Employee Meals
  • A robust extended flex benefit plan, including medical, HCSA, dental, vision, life insurance, DPSP/ RRSP, and paid time off.


We look forward to receiving your application

Successful candidates must possess legal work authorization in Canada.

Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.