Leasing & Marketing Manager

5 months ago

Ottawa, Canada Integris Student Living Full time

**Position Summary and Job Magnitude**

The Leasing & Marketing Manager trains and oversees the onsite leasing and marketing functions and directs the sales efforts of the community. The Leasing & Marketing Manager is responsible for providing exceptional service to community residents, future residents, vendors, and the corporate management team. The Leasing & Marketing Manager also takes an active role in the external marketing and advertising for annual lease up.

**Essential Functions and Basic Duties**
- Complete lease/renewal paperwork to ensure completion to company standards.
- Explain lease information to residents.
- Ensure all traffic is entered into the system to track leasing activities.
- Walk Suites prior to showing and occupancy by resident.
- Review leasing paperwork, and audit lease files.
- Submit daily, weekly and monthly leasing/marketing reports as required.
- Track and evaluate advertising, and all client traffic. Ensure online advertising is reviewed and updated daily.
- Responsible for training and developing leasing personnel in accordance with company policies and procedures.
- Prepare annual and monthly marketing plans, leasing strategies, and advertising proposal with assistance of the Community Manager.
- Perform weekly audits of internal and external marketing sources to ensure accuracy and sense of urgency to drive overall leasing velocity.
- Maintain professional communication with residents, applicants, and other representatives.
- Report all community issues, leasing objections, and potential liabilities along with recommendations for solving such issues to Community Manager and corporate support team.
- Determine leasing/marketing opportunities for leasing staff and work on goal setting; improving the performance of each staff member.
- Analyzing shop program results, distributes completed evaluations and reviews areas of concern. Develops an action plan with the team member for areas of concern
- Develop, implement and monitor community contests/awards/leasing incentives.

Prepare and maintain complete resident and general office files; keeping proper documentation at all times.
- Maintain Renter's Insurance compliance per company policies and procedures.
- Monitor Month-to-Month leases, complete audit and ensure MTM lease compliance.
- Shop competition to keep abreast of local market conditions.
- Schedule and attend weekly external and on campus marketing events.
- Monitor compliance with revenue management system and participate in weekly leasing calls.
- Assist in the coordination of monthly resident events.
- Other duties as assigned

**Health & Safety**
- Works in compliance with the provisions of the OHSA, regulations and internal policies and procedures and reports any contraventions to their supervisor.
- Uses or wears the equipment, protective devices or clothing that Integris Student Living requires.
- Reports to the appropriate supervisor(s) any hazards, missing or defective equipment or protective device which could endanger any person.
- Does not engaging in any prank, contest, feat of strength, unnecessary running or rough and boisterous conduct.
- Reports any risks or potential risks of violence or harassment encountered in the workplace immediately to supervisor.
- Knows, understands and implements safe work practices and procedures and employs established rules and procedures for handling materials, equipment and processes (e.g. Reporting unlabeled containers, using proper lifting techniques, etc.)
- Requests that worn out or defective equipment be replaced, when appropriate.
- Uses equipment and materials only in the manner intended.
- Reports any injuries, incidents and unusual conditions immediately to supervisor.
- Inspects the work area and equipment daily and reports any hazards immediately to supervisor.
- Attends all required health and safety training programs (e.g. WHMIS, orientation), and applies knowledge to daily operating procedures at Integris Student Living.

**Performance Measurements**

Performance will be primarily measured on the following factors:

- Initiative
- Inter-Personal Skills
- Customer Service
- Reliability
- Communication
- Skill & Knowledge
- Adaptability & Flexibility
- Organizing & Planning
- Overall Performance
- Health & Safety Responsibilities

**Qualifications**

**Education**: High School Diploma or greater, Bachelor’s degree preferred

**Skills/Abilities**:
Must possess excellent oral and written communication skills

Must possess basic computer skills in a Windows environment

Must possess the ability to work in a team environment

Must be able to take direction from supervisors

**Experience Required**:
Minimum 1 year experience in similar role an asset

Prior sales experience preferred

Prior leasing experience preferred

**Working Conditions**

The below characteristics are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommo

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