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Tdi Digitization, Automation and Workflow

1 month ago

Toronto, Canada TD Bank Full time

**Role Type**:
Internship/Co-op

**Work Term**:
Summer/Term 3

**Work Location**:
Toronto, Ontario, Canada

**Hours**:
37.5

**Pay Details**:
TDI Digitization, Automation and Workflow team's mandate is to unlock business value through Innovative Automation (IA) and Workflow (Salesforce). This type of work is about transforming how people work and interact with digital capabilities, rather than simply a technology implementation. Key considerations include process optimization and re-design and how robotic automation and workflow solutions can improve the customer experience, while freeing up people’s time to focus on more value-adding activities.

Reporting to the Manager, Business Management, the Senior Analyst is responsible for supporting Pan-TDI Automation & Workflow deliverables and strategic initiatives to unlock business value through Robotic Process Automation and Salesforce capabilities. This individual will work closely with multiple stakeholders and teams including Enterprise Automation Hub, Customer Engagement Platform, Business Transformation, Business Architecture, Enterprise Process Excellence, TDI Technology Services, Digital Channels, Customer Strategy and TD Insurance Operations. Together we will work to identify transformation and process improvement opportunities, deliver automation, case management and leads management solutions, and champion proof of concepts which optimize customer and colleague experiences and improve operational efficiency.

Looking for innovative thinkers with continuous improvement mentality, strong communication, business acumen and digital literacy.
- Support successful execution of relevant reporting, operational requests, and transactional requests for the business unit and/or client.
- Conduct less complex analytics and research, and obtain/share internal and external relevant business/market data.
- Assist with building and reviewing internal models, tools, processes, policies, presentations, and other related materials; challenge team and improve the underlying processes of functional area.
- Prioritize and manage own workload to meet service level agreement requirements for service and productivity.
- Consistently exercise discretion in managing information and all matters of confidentiality; raise issues where appropriate.
- Work autonomously and perform multiple and/or diverse tasks that are complex, involving multiple steps, systems, and jurisdictions.
- Gather and analyze data to identify and solve complex problems, raise as required.
- Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
- Support the team by continuously improving knowledge / expertise in own area and participate in knowledge transfer within the team and business unit.
- Participate in personal performance management and development activities, including cross training within own team.

**Requirements**:

- Currently enrolled in an **undergraduate degree **in Finance, Accounting, Analytics, Data, Business/Commerce or related field
- Must be enrolled in an undergraduate degree with the intent of going back to school at the end of your work term
- Current enrollment in a relevant post-secondary program
- Over 1 year of related experience
- Strong communications skills with positive personality and willingness to accept challenges.
- A strong analytical mind with attention to detail and desire to learn and grow.
- Deep dive learning of the automation process / capabilities acting as a TDI Automation expert.
- Collaborate with Manager to ensure strong Day 2 IA governance and controls, incident tracking, digital worker maintenance, support and change management.
- Develop and promote a culture of innovation and colleague development to create an environment dedicated to the future readying of colleagues' digital and agile skills.
- Complete reoccurring and ad hoc benefits reporting by gathering operational metrics and supporting insights.
- Support overall program health by completing reviews of Process Detail Documents, SharePoint audits, gathering missing project artifacts, overseeing version control, and more.
- Identify opportunities for improvement to processes in production and supporting small scale deliverables.
- Role model behaviors consistent with TD's Shared Commitments.

Additional Details:

- Applications must include a transcript, cover letter (one letter-sized page or less) and a resume (maximum of 2 pages).
- TD requires employees to reside in the country where the role is located, irrespective of remote working arrangements.

**Who We Are**

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the wo

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