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Swse Account Executive, Memberships

3 months ago

Greater Sudbury, Canada SW Sports & Entertainment (SWSE) Full time

**Job Title**:SWSE Account Executive, Memberships
**Reports to**:SWSE Ticketing Manager
**Department**:SWSE Tickets
**Location**:Sudbury Office - Not Remote

**POSITION PURPOSE**:
**RESPONSIBILITIES**:

- Manage all aspects of season ticket accounts, ensuring accurate processing of renewals, upgrades, and new sales.
- Coordinate the distribution of season tickets and related materials, ensuring timely and accurate delivery.
- Handle all inquiries from season ticket holders, providing prompt and courteous responses.
- Build and maintain strong relationships with season ticket holders through regular and proactive communication.
- Address and resolve any issues or concerns from season ticket holders, ensuring a positive and seamless experience.
- Develop and implement personalized communication plans, including newsletters, event invitations, and exclusive offers.
- Plan and execute special events and game-day experiences for season ticket holders, enhancing their overall experience.
- Collaborate with other departments to create exclusive promotions and events for season ticket holders.
- Assist with the coordination and facilitation of group and special interest experiences during home games.
- Develop and execute strategies to attract new season ticket holders and retain existing ones.
- Monitor and report on sales performance, providing regular updates to the Manager of Tickets, Group Sales & Memberships.
- Utilize CRM systems to track and analyze data related to season ticket holders, including retention rates, sales trends, and customer feedback.
- Generate reports to identify areas for improvement and opportunities for growth.
- Maintain detailed and accurate records of all season ticket transactions and interactions.
- Provide on-site support during home games, including managing season ticket holder services and facilitating special experiences.
- Ensure a high level of customer service is maintained throughout the event.
- Other tasks as assigned.

**QUALIFICATIONS**:

- Undergraduate degree, preferably in a business-related discipline (Business Administration, Communication, Sales, or Sports Management)
- Strong administrative and computer skills with proficiency in the Microsoft Office Suite.
- Sales experience an asset with preference in sports and events.
- Demonstrate a proven track record in sales and building quality relationships.
- Outstanding listening, written and verbal communication skills.
- Maintain a flexible work schedule.
- Honesty and professional integrity.
- Self-motivated with the ability to work both independently and in a team environment with a proactive positive attitude.
- Ability to work long and unpredictable hours on weekdays, weekends, and holidays as needed.
- Valid Class G Ontario Driver’s License and access to a vehicle is required.

**WORKING CONDITIONS**:

- Ability to work staggered hours, evenings and weekends as necessary.
- Travel requirements will be moderate as per OHL Schedule.

**COMPENSATION**:
**Job Title**: SWSE Account Executive, Memberships
**Job Location**: Sudbury, Ontario
**Application Deadline**: July 19, 2024

**Applications will be accepted until July 19th, 2024.**

We thank all applicants for their submission, however only those moving forward in the process will be contacted.

**About SWSE**:
SW Sports & Entertainment (SWSE) is a vibrant, innovative organization that boasts a wide array of thrilling entities. This includes the Sudbury Wolves Hockey Club, Sudbury Five Basketball Club, Sudbury Spartans Football Club, Greater Sports Branded Apparel, Out of Home Sudbury Advertisement, SW Food & Beverage, and our promotions company. Our mission is rooted in bringing world-class sports, entertainment, and events to the Greater Sudbury region. We pride ourselves on providing unforgettable experiences to our fans and the community. As a part of the SWSE team, you'll have the opportunity to thrive in a fast-paced, exciting environment. Our organization offers endless potential for growth and professional development, working alongside a team of talented professionals.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Store discount
- Vision care

Schedule:

- Holidays
- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Sudbury, ON P3E 1B7: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you passionate and interested to work in the Sports and Entertainment industry? If so, please express why.

Licence/Certification:

- G License (preferred)

Work Location: In person

Application deadline: 2024-07-19