Onboarding Specialist

3 months ago

Saskatoon, Canada Rivercity Technology Services Ltd. Full time

At Rivercity Technology Services Ltd. (RCT), we’re not just another IT company—we’re a team of innovators, problem-solvers, and trusted partners. Based in Saskatoon, our fast-growing (and award winning) Managed Service Provider (MSP) team is committed to excellence, integrity, and a security-first mindset. We believe in working hard, having fun, and delivering outstanding results for our clients. With a collaborative culture, we’re looking to expand our team with someone who shares our passion for innovation and client satisfaction.

**The Opportunity**:
We are seeking a highly organized and people-oriented Onboarding Specialist to join our team. This role is pivotal in ensuring that our clients have a seamless and positive experience from the moment they start working with us. You will be the welcoming face of RCT, guiding clients through the onboarding process, communicating project details, and ensuring they feel supported and valued as new partners.

**Key Responsibilities**:

- **Client Onboarding**: Lead the onboarding process for new clients, ensuring they fully understand the projects we’re undertaking and how best to engage with our support services.
- **Project Management**: Plan, schedule, and coordinate onboarding activities, keeping all stakeholders informed and on track.
- **Client Engagement**: Build and maintain strong relationships with clients, conducting follow-up meetings and calls to ensure their needs are met and they’re satisfied with our services.
- **Technical Assistance**: With a basic technical understanding, assist with implementing onboarding tasks at client sites, following SOPs and ensuring a smooth transition.
- **Process Improvement**: During non-onboarding periods, tasks are not limited to: take initiative in improving processes, creating SOPs, conducting client reviews, managing ticket distribution, and supporting other areas such as business development representative tasks.
- **Networking & Events**: Represent RCT at local networking events, actively engaging with the community and building connections.

**What You Bring to the Table**:

- **Attention to Detail**: A meticulous approach to managing multiple tasks and ensuring nothing slips through the cracks.
- **Organized & Proactive**: You’re a self-starter who can manage your time effectively, book meetings, and keep projects moving without constant supervision.
- **Outgoing & Personable**: You love interacting with people, whether it’s over the phone or in person, and you’re not afraid to take the lead in conversations.
- **Technical Aptitude**: Comfortable with technology, you understand computers and programs, and you’re quick to learn new systems.
- **Flexible & Adaptable**: Willingness to take on varied tasks and step into different roles as needed to support the team.

**Why Join RCT?**
- **Comprehensive Benefits**: Automobile allowance, extended health care, dental care, vision care, wellness and health spending accounts, company RRSP match, life insurance, and long-term disability.
- **Work-Life Balance**: Paid time off, casual dress code, and on-site gym access.
- **Fun & Engaging Culture**: We believe in working hard, having fun, and celebrating our successes together with regular company events.
- **Growth & Development**: Be part of a growing company where your contributions directly impact our success and your career progression.
- **Inclusive Culture**: At RCT, we believe that a variety of perspectives leads to innovation and growth. We are committed to creating an inclusive environment where all team members feel valued, respected, and empowered to contribute to our shared success.

**How to Apply**:
Pay: From $41,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

Work Location: In person

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