Québec Student Aid Officer

2 weeks ago

Montréal, Canada McGill University Full time

Please refer to the

job aid for instructions on how to apply.

Scholarships and Student Aid

McGill’s Scholarship and Student Aid Office (SSAO) advises McGill students on funding options, budgeting, and debt management. They disburse all provincial, federal, and US student aid funding, and help with government aid information and documentation. They offer an Entrance Bursary Program, Entrance Scholarships, an In-Course Financial Aid Program (loans and bursaries) and a Work Study Program based on financial need.

Hours: Evening / weekend hours may be occasionally required for events and/or during peak periods.

Position Summary:
Under the direction of the Associate Director, Scholarships and Student Aid, plans, develops and implements procedures, policies and processes to support the delivery and administration of student aid programs with a specialization in Quebec’s Financial Assistance program (Aide Financière aux Études (AFE)).

Primary Responsibilities:

- Provides onboarding and training of new staff. Provides mentorship and shadowing for new Student Aid Associates.
- Counsels and advises students on financial assistance programs including government aid, institutional aid and external award programs.
- Advises students on budget and debt management by taking into account various factors such as a student’s economic background, parental contribution, loan repayment terms, employment opportunities, satisfactory academic progress, earning potential at graduation, projected living expenses, projected career path, etc.
- Counsels students to ensure they understand their total debt load and repayment information. Informs students on potential cause and effect of failure to repay. Explains the different interest relief programs available.
- Interviews undergraduate and graduate students to assess financial need and determine level of assistance and appropriate award type, i.e., loan, bursary, etc., to be provided through University funds.
- Researches, produces and oversees the maintenance of Cost Tables (student cost of attendance) including documentation on research, contacts and calculations. Updates cost table each academic year ensuring tuition and fees reflect the various rates of tuition charged, i.e., international, de-regulated, Quebec, out of province, government exempted, etc. Acts as contact for cost request forms from external organizations.
- Participates in new initiatives that support the delivery of financial aid services to students.
- Analyzes complex problems and recommends solutions. Implements procedures or systems that support the unit’s operations and ensure that services meet or exceed established quality requirements.
- Keeps abreast of developments in all student financial assistance programs. Liaises with student aid counsellors in other universities and provinces. Responds to inquiries and provides advice and guidance to students, parents, faculties and academic advisors.
- Conducts workshops / sessions on budget techniques and financial management. Implements student outreach activities, i.e., presentations, focus groups, targets students with unmet need, etc. Participates in Financial Literacy / Wellness events.
- Represent unit on internal and external committees, professional associations and at University recruitment / orientation events, i.e., Discover McGill, Open House, Campus Connect, etc.
- Works on special projects under the direction of the Associate Director, Scholarships & Student Aid.

Portfolio: Quebec Student Aid Administration and Program Policy Aide financière aux études
- Plans, develops and implements procedures, policies and processes to support the delivery and administration of Quebec’s Aide financière aux études (AFE) program.
- Keeps abreast of new developments and informs Director and Associate Director of issues affecting Quebec students.
- Acts as AFE program policy specialist. Responds to policy and procedural changes put into effect by the Ministry of Education and acts on same.
- Is the primary liaison with AFE personnel with the Ministry of Education (MES) on all student related issues.
- Business expert in the development or improvement of McGill’s in-house Enrolment Verification Assessment system for AFE.
- Acts as specialist for Quebec student casework. As part of the Financial Aid Counselors’ group, sets need assessment guidelines for Entrance and In-course aid. Reviews trends, raises issues and advocates for adjustments.
- Acts as liaison with colleagues within the Quebec University community. Represents unit on the Association québécoise des responsables de l'aide financière aux étudiants (AQRAFE).
- Represents unit as member of CASFAA, the Canadian Association of Student Financial Aid Administrators. Attends annual conference.
- Establishes partnership with other McGill units and acts as the academic liaison and the champion of government aid for academic program consideration.
- Manages student appeals / derogation

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