Customer Service Coordinator

4 months ago

Oshawa, Canada Mackie Moving Systems Full time

Mackie Moving Systems is hiring a Customer Service Coordinator for our Specialized Products division.

**Responsibilities**:

- Interacts with customers regarding processing orders, status checks, billing adjustments, POD requests
- Inputs daily updates from BOL, 3rd party invoices
- Ensures all paperwork is prepared to support accurate invoicing that all appropriate systems are updated
- Prepares accurate paperwork to support credit and re-bill process
- Complete billings based on the contracted rates
- Provides knowledgeable assistance for wide number of products and customer situations
- Build and maintain Third Party relations with Agents, Vendors and Suppliers
- Communicates effectively with individuals/teams to ensure high quality and timely expedition of customer requests
- Troubleshoots, researches, and analyzes customer problems related to their account.
- Maintains broad knowledge of products, pricing, procedures, and other important issues through management communications, meetings, and formal training.
- Handles contacts through various mediums including receiving inbound and or placing outbound calls as required.
- Evaluates need for call escalation and forwards problem type calls to designated co-worker and/or supervisor for resolution or more detailed information.
- Contacts internal coworker and/or supervisor to obtain clarification or detail for responding to some questions.
- Provides coverage for customer's month, quarter, and year end requirements.
- Performs other duties as required

**Qualifications**:

- Minimum two years relevant experience
- High school diploma
- Strong computer skills (MS Word and Excel)
- Flexible, team-oriented with excellent organizational skills
- Excellent communication skills (both oral and written)
- Transportation experience would be an asset

**Please note the responsibilities and qualifications/skills listed above are only partial lists.**

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Dental care
- Extended health care
- On-site parking
- Vision care

Schedule:

- Day shift

**Experience**:

- customer service: 2 years (preferred)

Work Location: In person

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