Customer Service Representative

3 months ago

Oshawa, Canada Mobile Instrument Service & Repair Full time

**Customer Service Representative**

Mobile Instrument Service & Repair (MISR) is a Canadian company that has been in business since 1982. As Canada’s largest surgical instrument repair company, MISR is committed to being a comprehensive partner for surgical instrument repair and preventative maintenance. We are seeking a Customer Service Representative for immediate full-time employment at our Oshawa office.

Customer Service Representative is a full-time. You will report to the General Manager, and you are required to perform the following duties:

- Communicates professionally through verbal and written interactions;
- Provides customer quotes, seeks repair approvals, processes invoices, and manages the associated paperwork with high accuracy;
- Build sustainable relationships and trust with customer accounts through interactive communication.
- Assists with the response to RFP and other bid opportunities;
- Responds to customer complaints and assists in their resolution;
- Keep records of customer interactions, process customer accounts and file documents.
- Update repair order forms and electronic logs and records regarding status of repair order.
- Develops a good understanding of the quality management system in place, provides insight when improvements can be made and ensures adherence to the policies and procedures;
- Performs various other tasks as is requested/required by the General Manager or other management personnel (e.g. shipping and receiving)
- Able to independently prioritize tasks to meet deadlines
- Must be able to lift 10-50 lbs
- Frequent standing/walking
- High school diploma or equivalent required
- 1-3 years of customer service, warehouse, and/or technical office experience
- MS Excel and Word knowledge preferred
- Multitasking skills required
- Solid communication skills - both written and verbal
- Must be able to read and follow detailed written instructions
- Must be able to record data and maintain accurate documentation
- General knowledge of applicable quality and regulatory standards and regulations is preferred
- Requires strong interpersonal and organization skills
- Must be able to work independently without direct supervision
- SAGE and Excel experience an asset

We offer:

- Competitive wages ($40,000 - $45,000)
- Comprehensive benefits after 3 months

**Job Types**: Full-time, Permanent

Pay: $40,000.00-$45,000.00 per year

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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