Service Coordinator
2 months ago
**Join Our Team: Service Coordinator**
**Company Overview**:
GCBS Group is a leading service provider in the Durham Region and The Greater Toronto Area (GTA), offering a diverse range of building services to our valued customers.
**Position**:
We are seeking a proactive, detail-oriented, and resourceful Service/Scheduling Coordinator to join our fast-paced team. As a Service/Scheduling Coordinator, you will play a pivotal role in scheduling service calls, scheduling our technicians and subcontractors, and ensuring the seamless execution of our commercial building services.
**Working Hours**:Monday-Friday 8:00 am-4:00 pm
**Responsibilities**:
- Schedule and coordinate service calls with multiple stakeholders
- Answer incoming calls and direct them efficiently
- Arrange technician schedules and facilitate their assignments
- Update and maintain internal scheduling and job tracking system with accurate information
- Ensure scopes of work and client requirements are met. Escalate when assistance is needed to complete jobs
- Provide exceptional customer service at all times
- Act as the primary point of contact for technicians, subcontractors, and clients with new service requests
**Qualifications**:
- Proven experience in office coordination, scheduling, or administration
- Familiarity with scheduling software
- Past experience in a trade field such as HVAC, plumbing, construction, electrical or general contracting is considered an asset
- Skilled in Microsoft Office
- Strong time management abilities and the capacity to prioritize tasks effectively
- Exceptional attention to detail and problem-solving skills
- Excellent written and verbal communication abilities
**Job Type**: Full-time
**Benefits**:
- Dental care
- Vision care
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