Donor Care Representative

2 months ago

Toronto, Canada Make-a-Wish Full time

**Donor Care Representative**

**"The best prescription I've ever given is a wish."**
- Dr. Jeremy Friedman, Associate Paediatrician-in-Chief, SickKids Hospital & Medical Advisor for Make-A-Wish® Canada
- **What is Your Biggest Wish?**

Is it to be part of an organization that is child-focused, values employee experience and is an inspiring workplace? **If so, Make-A-Wish is for you**

Make-A-Wish® Canada creates life-changing wishes for children with critical illnesses. We are on a quest to bring every eligible child's wish to life because a wish is an integral part of a child's treatment journey. Research shows children who have wishes granted can build the physical and emotional strength they need to fight a critical illness.

**“It’s been wonderful to have this wish to look forward to... It’s wonderful to see [Rowan] with something that brings him pure joy after all he’s been through and missed out on”**
- Melissa, mom to wish kid Rowan (age 5, leukemia), who wished for an indoor jungle gym.
- **What's In It For You?**
- Meaningful opportunities to make an impact and change the lives of children with critical illnesses within your community and across Canada
- A collaborative team environment where you feel valued and inspired
- An attractive compensation package that includes group health and dental coverage (premiums are fully covered by the Foundation), a matching RRSP program as well as paid Wish Hours
- Annual vacation starting at three weeks & additional paid leaves
- Work/life balance and flexibility
- Hybrid working environment
- Employee Wellness Program
- Corporate discounts
- Continuous learning, development and internal training opportunities
- Fun employee activities, contests, and more

Make-A-Wish® Canada is committed to fostering a culture that aims to change lives while offering a rewarding employment experience where your contributions make a true difference every day

**MISSION, VISION AND VALUES**

Our** mission** is, together, we create life-changing wishes for children with critical illness.

Supported by our** vision** to grant the wish of every eligible child.

Our **values** are Child-Focused, Integrity, Impact, Innovation, and Community.
- **Where You Come In**

This role is located in **Toronto **and is a **full-time, permanent, in-office (5 days per week) **position.
- **What You Will Do**
- Opens donor mail, deposits and enters donations into applicable customer relationship systems.
- Responsible for accurate data entry and management into customer relationship management systems (Salesforce, Donor Drive, Crowd Change) as it relates to entering donations, updating payments, and updating/adding constituent records across Make-A-Wish Canada.
- Provides office administrative and logístical support to regional and chapter offices.
- Supports local in-person and virtual events and campaigns.
- Maintains positive and collaborative relationships with internal team members to ensure donations are accurately reviewed and completed in a timely manner.
- Facilitates the issuance of tax receipts (original/replacements), acknowledgement cards, and other stewardship communications.
- Maintains integrity of CRM system by complying with data integrity standards and policies.
- Additional duties will include supporting local in-person events and some logístical and administrative tasks.
- Other duties as assigned.
- **What You Bring**
- Post-Secondary education in a related field or equivalent training, education or work experience.
- Minimum 1-2 years of experience in a data entry environment is an asset.
- Minimum 1-2 years of customer service and administrative experience.
- Excellent organizational skills and attention to detail, with strong ability to plan, prioritize and multi-task in order to adhere to deadlines.
- Exhibits exceptional customer service, communication, and problem-solving skills.
- Demonstrated experience with Salesforce or Raiser’s Edge.
- Ability to manage large volumes of data entry on an ongoing basis.
- Effective written and verbal communication skills.
- Ability to handle highly confidential and sensitive information.
- A clear Criminal Background Check required.
- **Your Work Environment**
- Office work environment (5 days per week in-office) with occasional requirements to work outside of regular office hours.
- This position requires flexible working hours to ensure we manage donor inquiries across all time zones in Canada. Donor Care hours of operation are Monday to Friday, 8am to 7pm EST, and each member of the Donor Care team works 8 hours a day within that range.

**Physical & Mental Effort**
- Works under pressure of tight deadlines, with high volume workload, and with multiple demands and changing priorities.

***How To Apply**

**Recruitment Process**

We thank all applicants for their interest, however only those selected for an interview will be contacted.

Ø **Apply**

Ø **Review**ed by Make-A-Wish Employee**

Ø **Interview**

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