Technical Account Manager

7 months ago

Edmonton, Canada YARDSTICK TECHNOLOGIES Inc. Full time

Yardstick Technologies Inc. is a leader in IT outsourcing to small and medium businesses in western Canada. The reason for our success is simple. Build a trusting relationship with our customers by understanding their business as well as they do, implement a technology strategy that supports their growth and then delight our customers with our exceptional service

As a part of our team, you can expect the best compensation package that includes progressive benefits, a strong employer RRSP matching program, and a health and wellness spending account. We care about your well-being and work-life balance, so we also include a work
- from-home plan and a flex-time program. We are heavily invested in your well-being and regularly run seminars and in-house training around important topics like physical, mental, and emotional health and other important topics like sleep and nutrition. Your future, your happiness, and your health are important to us Come work with us

**Position Overview**

As a **Technical Account Manager (TAM)**, you will be responsible for developing and maintaining a positive, professional relationship with an assigned group of customers. The TAM role is central piece to the Yardstick Way. As a TAM you are responsible for the assessment and documentation of every one of your customers’ environments and maintain technical knowledge of each customer’s IT infrastructure. Your deep understanding of the customer’s environment, along with Yardstick standards will provide you with the capacity to help the vCIO design strategies based on technology solutions for business issues and objectives. This job requires strong analytical and technical abilities and demands fast, but carefully thought-out results. Strong leadership and control of the work process from beginning to end is necessary. The job centers around developing new ideas, systems and technology, and also analyzing and improving on old ones. A high level of expertise is expected and the ability to spot and correct errors is important. Work must be done right and quickly, while always focusing on accomplishing the goal and demanding the highest quality work.

**Responsibilities**
- Developing and maintaining a positive and professional relationship with your customers
- Completing monthly onsite alignment visits focused on proactive tasks and alignment checks
- Proactively developing strategies and solutions with a focus on reducing reactive service hours (RHEM)
- Identifying and documenting technical risk for customers within the ITRM
- Collaborating and creating customer strategy with customer virtual CIO
- Developing and maintaining high technical knowledge of the customer environment
- Creating detailed documentation of the customers technology and how they use it
- Analyzing incident tickets and prioritizing standards alignment to reduce tickets
- Collaborating with the Project Team regarding technology upgrades and the implementations of new technologies

**Qualifications**
- 5+ years of experience providing IT support and direction across multiple disciplines, building close personal relationships with decision makers, operational management, end-users, and peers.
- 5+ years engaged in Network and Server Administration
- 5+ years engaged in Strategic IT design and deployment
- 5+ years engaged in Deskside and remote support
- Valid class 5 operator’s license
- Well-developed interpersonal skills both verbally and written.
- Results oriented with the ability to manage multiple priorities.
- Passionate about results and a sense of accountability.
- Managed Services experience is considered an asset.

**Benefits**:

- Company car
- Dental care
- Employee assistance program
- Life insurance
- Paid time off
- Vision care
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday
- On call

Application question(s):

- Do you have a valid Class 5 (or equivalent) drivers license?
- Do you have a reasonably clean driving record?

Work Location: In person

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