IT Compliance Analyst

6 months ago

Edmonton, Canada SIRKit Full time

**Organization Summary**

SIRKit is a Managed Service Provider (MSP) established in 2007. We deliver efficient service by focusing on documented, repeatable processes and automation. Our work’s efficiency allows us to deliver significant value to our clients while compensating our team fairly. Our clients are accustomed to a friendly, outgoing, and engaging experience, and every person on our team is responsible for maintaining that experience. Our mission is to build long-term relationships, be accountable, and protect our partners.

We expect all our employees to live our values:

- **Security First - **Protecting you; above everything else.
- **Live Honestly** - Authentic personalities and honest advice.
- **Accountable **- We keep our commitments and stand behind our work.
- **Kaizen **- Dedicated to continuous improvement.
- **We F**in’ Care **- Passionate service that demonstrates commitment to our team, clients, and business partners.

**Job Summary**

Reporting to the Proactive Manager, the Compliance Analyst is responsible for developing relationships with our clients’ VIPs and helping them advance their business by utilizing SIRKit’s standards. Day-to-day, the Compliance Analyst meets with clients, visits their offices, performs technology standards alignment, and collaborates with our vCIOs to develop technology strategy for our clients. Working with the other proactive team members, the Compliance Analyst has a crucial role in ensuring SIRKit and our clients are successful.

**Job Duties and Responsibilities**
- Develop and maintain a positive, professional relationship with our customers
- Develop and maintain high technical knowledge of the customer environment
- Develop and perform technology compliance checks
- Propose solutions for clients’ issues and collaborate with vCIOs to identify growth opportunities
- Work with key contacts to build relationships and learn about the inner workings of their business
- Onboard clients and complete upfront technical assessments
- Create and maintain detailed documentation of the customer's environment
- Identify, document, and help plan resolution of client technology risks
- Perform scheduled onsite and remote proactive checks and maintenance
- Analyze service trends for your clients and prioritize standards alignment to reduce tickets
- Build project plans in conjunction with the vCIO and Projects Team to bring clients into alignment
- Assist service and projects team with intrinsic information regarding your clients
- Assist in problem management resolution using your knowledge of your client’s infrastructure

**General Administration and Other Duties**
- Provide valuable feedback during team meetings
- Deliver constructive feedback to coworkers and willingly accept feedback that is provided by others
- Ensure client records (company info, contacts, etc.) and other assorted documentation are always maintained and kept current
- Participate in the ongoing development, updating, review and implementation of policies and procedures
- Maintain an understanding of new products, services, and concepts for potential opportunities
- Participate in relevant training and development conferences, courses, and seminars to remain current in technology trends and IT industry direction
- Participate in SIRKit events

**Qualifications/Experience**
- 3-5 years of experience providing technical support to business customers
- 3-5 years of experience supporting desktop and server hardware, including their components, assembly, and troubleshooting
- 3-5 years of experience supporting Windows operating systems, specifically Server 2016 - 2022, Windows 10 and 11, as well as standard productivity suites like Microsoft Office
- 3-5 years of networking fundamentals experience, including IPV4, DHCP, DNS, and Routing
- 3-5 years of experience supporting Active-Directory (E.g., Group Policy, OUs, Security, Users, Groups, Sites & Services, DNS, PowerShell, etc.)
- 3-5 years of experience with Microsoft 365, Azure, Azure AD, AWS, or other cloud providers
- Exchange working with a Managed Services Provider (MSP) is preferred
- Post-secondary education in Business, Computer Science or a related field is an asset
- Business analysis experience is an asset
- Account management experience is an asset
- Customer Relationship Management (CRM) or ticketing system experience is preferred
- Experience providing client-focused solutions
- A combination of education and relevant work experience considered instead of the above requirements

**Skills/Abilities**
- Exceptional verbal, listening and written communications skills are required to communicate clearly with clients and staff
- Able to communicate well with everyone in an organization, from the receptionist to CEO
- Motivated self-starter and be able to plan their day on their own and by using defined processes
- Ability to convey technical concepts and terms in a non-technical, clear, concise, effective and easily underst

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